Team Lead, Member and Provider Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Team Lead, Member and Provider Services in United States.

This leadership role is responsible for guiding a high-performing operations team that supports members and providers through complex healthcare service workflows. The position combines people management, operational oversight, and performance optimization in a fast-paced, data-driven environment. It plays a key role in ensuring service quality, efficiency, and customer satisfaction across daily operations. The leader is expected to translate business goals into clear execution plans while maintaining strong alignment with organizational values and mission. This role also requires close monitoring of KPIs, proactive problem-solving, and continuous process improvement. It is ideal for someone who thrives in a structured yet evolving operational setting and enjoys developing teams while improving systems at scale.

Accountabilities:

Lead and develop a team of support staff, including hiring, coaching, performance management, and day-to-day leadership
Monitor operational KPIs, dashboards, and performance metrics to ensure service goals are consistently met
Conduct root-cause analysis and implement action plans to resolve operational issues and improve outcomes
Drive continuous improvement initiatives and optimize workflows across member and provider service operations
Serve as a key communicator, facilitating team huddles and aligning staff with mission, values, and daily priorities
Collaborate cross-functionally to implement best practices and improve end-to-end service delivery
Ensure compliance with all relevant policies, regulations, and operational standards

Requirements:

2+ years of experience in a fast-paced operations or customer service environment
2+ years of direct people management or team leadership experience
Experience using data, metrics, and KPIs to drive performance improvement
Familiarity with Lean principles and continuous improvement methodologies
Experience working with distributed teams or BPO/vendor environments
Strong communication, leadership, and organizational skills
Ability to analyze complex problems and translate insights into actionable solutions
Healthcare or insurance experience is a plus

Benefits:

Competitive annual salary range: $55,890 – $73,355
Annual performance bonus eligibility
Unlimited PTO program
Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Paid parental leave and paid sick time
Wellness reimbursements and employee wellbeing programs
Flexible remote work structure (with Texas residency requirement and rotating shifts).

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Team Lead, Member and Provider Services

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