Systems Engineer

This role will focus on the support of imaging production AI infrastructure  which may involve some tooling and scripting for automation. This is a highly flexible role with broad exposure to systems and processes working with a close-knit team.

Essential Duties and Responsibilities 

·       Prepare, perform, and maintain customer installations of our advanced AI medical imaging software, ensuring seamless integration with existing IT infrastructure.

·       Gather customer requirements and installation environment details for smooth, efficient deployments.

·       Provide expert technical support to customers and partners, troubleshooting and resolving incidents.

·       Contribute to continuous improvement of the Delivery and Implementation team's workflows, aiming to streamline processes and enhance the customer experience

·       Be adaptable and available to support customers outside of regular working hours (on-call rotation may be required).

Soft Skills:

●      Team collaboration and communication

●      Proactive

●      Comfortable with multiple projects

Required Skills and Qualifications

●      Solid knowledge of Linux, networking, security

●      public/private cloud, Kubernetes and container orchestration

●      Linux shell and shell scripting, Linux tool chain installation, upgrade and maintenance

●      Experience in docker container deployment and troubleshooting

●      Familiarity with one or more automation tool stack (Such as Terraform, Ansible, ArgoCD, Jenkins etc)

●      Troubleshooting and performance tuning in Linux and applications

●      Knowledge of monitoring platforms (Zabbix, GCP/AWS/Azure observability tool stacks)

Strongly Desired Skills

●      Knowledge of project management tool chains such as Jira and source code control via Git

●      Working knowledge of authentication, and secrets management

●      Knowledge of VPN and tunnels

●      Best practices for handling Protected Health Information

●      Knowledge and experience of API, integration and data pipelines

●      Capacity planning, for both horizontal and vertical scaling on a platform

PLEASE NOTE:  This is not an exhaustive list of all duties, responsibilities and requirements of the position described above.  Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

·       A Bachelor's or Master's degree in Computer Science, Computer Engineering, Science, Math or equivalent experience