Systems Administrator

At slashBlue, we're not just another IT company. We're a team driven by purpose, delivering Managed IT solutions that transform how businesses work. At the heart of our company is a desire to glorify God by equipping businesses to experience greater joy and purpose in their work.  We're looking for a Senior Systems Administrator who shares our vision of delivering Purpose Powered Technology. 

Who We Are 

slashBlue provides comprehensive Managed IT solutions including Technology Advisory, Help Desk services, Managed Network, and Cybersecurity. We help clients across the Twin Cities and in several other states deploy, adopt, and efficiently use the right technology to achieve their goals.  Our focus? Saving time, eliminating complexity, boosting productivity, and elevating workplace joy to fuel client growth and protect their reputation. 

The Role 

As a Senior Systems Administrator on our Tech Excellence Team within the Technology Change Business Unit, you'll be an escalation point of contact for our clients, providing advanced technical support that keeps them running smoothly--interacting with clients via phone, email, portal, or Live chat (Teams) to resolve technology problems related to our catalog of products and services. This role is also responsible to ensure the proactive maintenance and monitoring of client infrastructure and systems is fully operational and that client service systems and solutions are configured and delivered in scope and on time.

PLEASE NOTE: This role is remote but for applicants located in Minnesota, USA, only.

Your Responsibilities 

System and Network Administration:

• Manage and maintain slashBlue client's systems through reactive and proactive measures & maintenance
• Install and configure software updates on internal and slashBlue client systems
• Manage and maintain slashBlue client backup solutions to restore and protect user information
• Configure, manage, and support firewalls, VLANs, routing, switching, site-to-site & client VPNs
• Troubleshoot connectivity, latency, and security issues on client networks
• Assist in the remediation of internal and slashBlue client data and systems based on cybersecurity audit results
• Assist in creation & updating of accurate system diagrams & workflow maps for supported client systems

Technology Resolution Expertise:

• Assist the Help Desk team in timely closure of support tickets with superior customer service 
• Listen actively to understand client issues and concerns, then remove obstacles for our clients, whether they're skill-based, emotional, or technical. 
• Provide on & off-site support to slashBlue clients according to our Client Service Expectations, as needed
• Required participation in rotating, scheduled Escalation & After Hours On-Call POC
• Provide ownership, knowledge, and efforts to solve & prevent repeat client technical issues & problems
• Create and maintain accurate documentation for our internal knowledge base

Managed Services Support and Improvements:

• Provide other department and Help Desk staff with encouragement, feedback, and knowledge to develop their God-given talents
• Implement ideas & automation to help streamline current Help Desk processes and support systems
• Create and maintain knowledge-base articles to empower clients
• Record events, problems, and resolutions in logs
• Assist in production-readiness validation for new Service Catalog solutions from our Technology Change solutions architecture team

Our Values: Profit / People / Purpose 

We believe in generating profit to fuel our mission, but we do this by putting people first. 

We're excited to apply Christian principles that create a gospel-friendly workplace: 

• Love our customers 

• Actively listen to meet the needs of others 

• Keep your promises 

• Eliminate complexity 

We're committed to optimizing client joy by minimizing downtime and maintaining a 90% Service Level Objective for response and resolution, with a 90% Client Satisfaction goal. 

Is This You? 

If you're passionate about technology, committed to excellent service, and align with our mission to glorify God through purpose-driven work, we want to talk to you. This role is perfect for someone who finds joy in helping others, thrives in a fast-paced environment, and wants to be part of a team that's making a meaningful difference in how businesses experience technology. 

If you're looking for "just another IT job," this isn't it. But if you're seeking purpose alongside your paycheck, let's connect. 

Requirements

Skills:  

• Patience: Must exhibit patience and composure especially when dealing with upset or stressed users.  

• Knowledge of different operating systems and technologies: the ability to understand how to resolve advanced client & infrastructure issues and when to escalate to vendors for assistance.  
• Hardware Knowledge: the ability to understand the function of all deployed hardware in the client’s technology stack and slashBlue’s Catalog.  

• Problem-solving: ability to troubleshoot and find solutions for problems as they arise.   

• Communication skills: excellent verbal and written communication skills. Must be able to communicate technical concepts in a non-technical manner both externally and internally.  

• Organization and time management skills: the ability to work effectively within a support based and time sensitive environment.  The ability to self-manage your workload to ensure that tickets are maintained and managed in accordance with our SLOs.  

• Broad and Deep knowledge of:
• End-user computers: Hardware, OS (Windows/MAC) and software (specifically the Microsoft & Google Workspace suite of products).
• Infrastructure and cloud technology: Azure Administration, Windows Server management, Microsoft Intune device deployment, VMWare & Microsoft Hyper-V administration
• Network Administration: Firewalls, VLANs, VPN, WAPs, routing and switching, connectivity & latency
• Security Services: Account management (Active Directory/Entra), Group Policy management, Anti-virus/anti-malware prevention & response
• Scripting & Process Automation: Secure Ai tools and utilization, Powershell Scripting desired, Ability to identify process inefficiencies and bring solutions to address root cause

Environment:

• M-F business hours Remote Work position (availability to work from several US states)
• Required quarterly to semi-annual in-person meetings at Minneapolis/St. Paul MN location (travel reimbursement provided)
• Rotating, scheduled escalation POC for our after-hours full-service Help Desk
• Home/Remote Office high-speed internet connectivity required
• Home/Remote Office space capable of providing private, professional, and uninterrupted, disturbance-free work area

Benefits

• Employer-sponsored Health Insurance
• Paid Time Off
• 10 Paid Holidays
• Volunteer Time Off (16 hrs annually)
• Work remotely with reimbursement for remote office expenses and workspace
• Annual Training & Development reimbursements
• Performance Bonus
• Professional, Supportive, Team-oriented, Faith-forward & Family-friendly culture