Supporter Experience Fellow

Overview:

Compassion's Fellowship Program is a 9-month (September–May) opportunity for recent graduates and early-career professionals to join innovative teams at Compassion and contribute to new and exciting projects across the organization. Fellows are entry-level contributors who are intentionally developed throughout the program to become future project leaders. Each Fellow is paired with a mentor who provides one-on-one coaching and guidance throughout their fellowship experience. Fellows also participate in professional development opportunities, including conferences with other organizations, Q&A sessions with innovative thought leaders at Compassion, and strengths-based learning experiences designed to help them understand and maximize their unique contributions in the workplace.

The Supporter Experience Fellow will support a variety of projects and initiatives focused on deepening supporters' connection to their sponsored child and the impact of Compassion’s ministry in the field. This role offers hands-on experience in supporter experience strategy, journey mapping, customer insights, testing, and continuous improvement. Working closely with the Marketing Lead and cross-functional teams, the Fellow will analyze supporter feedback and engagement data, identify opportunities to enhance the supporter journey, and contribute to initiatives that strengthen supporter relationships and engagement.

Please Note: This is a remote, temporary position from September 2026 through May 2027.

What You Will Do

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks, and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect, or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Upholds and engages in Compassion’s core Cultural Behaviors.
• Reviews and evaluates existing supporter experiences and communication touchpoints to identify opportunities for improvement.
• Conducts customer journey mapping activities to better understand supporter needs, expectations, and pain points.
• Analyzes Voice of the Customer (VoC) feedback, supporter insights, and operational performance data to identify trends and recommend enhancements.
• Participates in testing and quality assurance efforts for supporter-facing experiences and processes.
• Develops recommendations to optimize supporter engagement and strengthen supporters’ connection to their sponsored child and the impact of Compassion’s ministry in the field.
• Supports the execution of ongoing supporter experience and marketing initiatives, ensuring timely completion of deliverables.
• Collaborates with the Marketing Lead and cross-functional partners on strategic and operational projects.
• Contributes to brainstorming, ideation, and continuous improvement efforts that drive innovation in the supporter experience.
• Documents findings, insights, and recommendations and communicates them effectively to stakeholders.

Qualifications

• Recent graduate or early-career professional with a degree in Marketing, Communications, Business, Data Analytics, Nonprofit Management, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Interest in supporter experience, marketing, customer insights, and continuous improvement.
• Ability to work effectively both independently and in a collaborative team environment.

Why Join the Fellowship Program?

As a Supporter Experience Fellow, you will have the opportunity to make a meaningful impact while developing valuable professional skills. Through mentorship, hands-on project experience, exposure to organizational leaders, and dedicated development opportunities, you will build a strong foundation for future leadership and career growth while helping Compassion strengthen relationships with supporters around the world.