Support Team Member

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Team Member in United States.

This role sits within a corporate travel operations environment, supporting the smooth execution of bookings, exchanges, and servicing workflows.
You will play a key part in assisting frontline travel agents and ensuring high-quality service delivery across internal and external requests.
The position involves working with GDS systems, online booking tools, and mid-office platforms to manage travel data accurately.
You will handle PNR interpretation, queue management, ticket exchanges, refunds, and quality control processes.
The role requires strong analytical thinking to identify issues, support resolution, and improve operational efficiency.
It is a collaborative, fast-paced environment where accuracy, responsiveness, and customer focus are essential.

Accountabilities:

Support corporate travel operations by assisting frontline agents with exchanges, refunds, unused tickets, and GDS-related queries
Interpret and manage PNR data while monitoring queues and performing quality control checks
Work with online booking tools and mid-office systems to ensure accurate travel processing and documentation
Apply ARC reporting knowledge and assist with invoice, itinerary, and vendor-related workflows
Identify process gaps, escalate issues, and contribute recommendations for operational improvement
Maintain service excellence by meeting SLA expectations and ensuring timely resolution of requests

Requirements:

Minimum of 5+ years of experience in corporate travel operations
Strong hands-on experience with Sabre GDS, including advanced format knowledge
Familiarity with back-office systems such as TRAMS and reporting tools
Working knowledge of online booking tools such as Concur or Deem
Understanding of airline policies, travel industry processes, and ARC reporting
Strong communication, organizational, and multitasking skills in a fast-paced environment
Ability to work independently, manage priorities, and maintain high accuracy under pressure
Proficiency with tools such as Google Workspace, Microsoft Office, and reporting platforms

Benefits:

Hourly compensation in the range of $27.00 to $28.50
Opportunity to work in a structured corporate travel operations environment
Exposure to advanced travel technology systems and global travel workflows
Professional development and ongoing training opportunities
Collaborative team culture with a focus on service excellence
Stable working hours between 8am and 9pm Central Time
Opportunity to strengthen expertise in corporate travel and GDS systems.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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