Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in United States.

In this role, you will sit at the intersection of customer experience and deep technical problem-solving, helping healthcare organizations resolve complex product issues in a highly regulated data environment. You will work on a privacy-first data platform that enables companies to safely use analytics and marketing tools without exposing sensitive health information. Acting as a frontline technical expert, you will investigate system behavior, debug across the stack, and collaborate closely with engineering, product, and customer success teams. This is a highly hands-on position where you will analyze code, identify root causes, and drive issues through to resolution. Your work will directly influence both customer success and product evolution in a fast-growing, mission-driven environment. You will also play a key role in improving documentation, workflows, and overall support processes. This is an ideal opportunity for someone who enjoys deep technical troubleshooting while staying close to customers.

Accountabilities

In this role, you will own technical customer issues end-to-end while ensuring fast, accurate, and high-quality resolutions. Your responsibilities will include:

Managing and resolving customer technical issues from initial report through to full resolution
Debugging complex system behavior across frontend and backend components using Go, TypeScript, and SQL
Investigating codebases and system architecture to identify root causes and implement solutions
Partnering closely with Engineering, Product, Customer Success, and Account teams to resolve issues efficiently
Supporting customers across onboarding and ongoing product usage, ensuring a smooth experience
Communicating technical concepts clearly to both technical and non-technical stakeholders
Creating and maintaining internal runbooks, troubleshooting guides, and customer-facing documentation
Gathering and surfacing customer feedback to inform product improvements and roadmap decisions
Continuously improving support workflows and contributing to process optimization

Requirements

The ideal candidate brings strong technical troubleshooting ability combined with a customer-first mindset and ownership mentality. You will have:

2+ years of experience in technical support, solutions engineering, or software engineering roles
2+ years of experience in customer-facing technical roles
Ability to read and write code, ideally in Go and/or TypeScript (JavaScript experience also valued)
Strong experience troubleshooting across both frontend and backend systems
Familiarity with SQL and working with databases
Strong analytical and problem-solving skills with a structured approach to debugging
Excellent communication skills with the ability to explain technical issues clearly
Strong organizational skills with the ability to manage multiple priorities simultaneously
High level of empathy and customer ownership mindset
Experience working in fast-paced SaaS or technical product environments (preferred)
Familiarity with production debugging and collaboration with Product/Engineering teams (preferred)

Benefits

Competitive compensation with generous equity (10-year exercise window)
Fully remote within the United States
$150/month coworking stipend
Unlimited PTO with a required minimum of 2 weeks off
Half-day Fridays every week
100% employer-covered health, dental, and vision insurance for employees (80% for dependents)
16 weeks fully paid parental leave (eligibility-based)
Two annual “Treat Yourself” days with stipend and paid time off
Regular company and team offsites across the U.S. and abroad
Strong learning, collaboration, and career development culture

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Requirements

Benefits

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