Support Associate

Support Associate
Location: Remote
Type: Full-time
Compensation: $55,000–$65,000 USD + equity & benefits
Schedule: Mountain Time Zone hours preferred

Please note that applicants must be authorized to work within the United States without employer sponsorship.

Join the Team That’s Shaping the Future of Online Car Auctions

Cars & Bids is the fastest-growing online auction platform for modern enthusiast cars, created by automotive journalist Doug DeMuro. Since launching in 2020, we’ve hosted over 33,000 auctions, sold more than $740 million in vehicles, and built a loyal community of buyers and sellers. We’re not just a marketplace — we’re a passionate, fast-moving team redefining how people buy and sell cars online.

We’re now hiring a Support Associate to join our growing team. You’ll work alongside our existing client support team and team of auction managers to deliver an exceptional experience to all users who require support, whether via phone, email, or chat. You will serve as the front line of inbound support, and will set the bar for exceptional support at Cars & Bids. 

This is a dynamic, customer-facing role that blends automotive knowledge, communication skills, and a genuine love of helping others. If you’re obsessed with cars, thrive in fast-paced environments, and know how to deliver exceptional customer support via phone and written mediums, we want to hear from you.

What You’ll Do

• Respond to inbound queries, and help users navigate next steps – whether by addressing their questions or by connecting them with the appropriate team member
• Deliver an exceptional experience to all users 
• Provide tailored recommendations and resources to ensure a class-leading experience
• Deliver exceptional support via phone, chat, and email
• Collaborate across teams to continuously improve our platform, tools, and internal processes

What We’re Looking For

• A deep passion for enthusiast cars and the automotive world
• Strong knowledge of vehicle sales and the enthusiast space
• Experience providing high-touch customer support in fast-paced settings, ideally at startups, marketplaces, or online platforms
• A professional customer-facing demeanor and the ability to quickly communicate with clarity, succinctness, and precision
• Excellent written and verbal communication skills
• Strong attention to detail and exceptional organizational habits
• Familiarity with Google Workspace (Docs, Sheets, etc.)
• A collaborative mindset and experience working cross-functionally
• Adaptability, energy, and enthusiasm for startup-style environments
• Bonus: An eye for process improvement and a desire to make things better

Why Cars & Bids?

We’re a small, dedicated team with a big reach – and we’re just getting started. Here’s what you can expect when you join us:

• The chance to make a real impact at a fast-growing company
• A team of fellow car lovers who take pride in their work
• A say in shaping the future of our product and customer experience
• True remote flexibility, competitive compensation, equity, and room to grow

Sound like a good fit?
We’d love to hear from you. Apply now and help us take Cars & Bids to the next level.