Supervisor (Remote - US)

This position is posted by Jobgether on behalf of DCX PH Inc. We are currently looking for a Supervisor in United States.

Are you a natural leader with a passion for motivating teams and improving performance? This role offers an opportunity to lead a remote team of customer service professionals, ensuring high-quality support and operational efficiency. You will oversee daily activities, coach team members, manage KPIs, and help transform processes across departments. With a focus on continuous improvement, this role is key to enhancing both employee development and customer satisfaction. Ideal for someone experienced in call center environments, particularly within healthcare.

Accountabilities:

• Lead, coach, and develop a team of customer service representatives to consistently meet performance goals (KPIs and CPIs).
• Monitor and evaluate employee performance using dashboards and coaching tools; conduct merit reviews and provide regular feedback.
• Manage team workload by delegating tasks and ensuring alignment with organizational priorities.
• Address escalated or unresolved customer concerns in a timely and effective manner.
• Create and implement daily and weekly action plans to boost individual and team productivity.
• Collaborate cross-functionally to support continuous improvement efforts in call center processes.
• Uphold company standards by promoting a positive team environment and modeling professional conduct.
• Support training and provide ongoing guidance to team members.
• Ensure compliance with organizational policies and safety practices.

Requirements

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum 1 year of experience in customer service or a call center setting, including 12+ months in a supervisory role.
• Background in the healthcare industry is preferred.
• Strong interpersonal, communication, conflict resolution, and customer service skills.
• Ability to analyze performance metrics and apply data-driven improvements.
• Proficient with technology and tools used in remote call center environments (e.g., CRM systems, communication platforms).
• Demonstrated ability to lead, coach, and develop team members across functions.
• Skilled in problem-solving, process optimization, and continuous improvement initiatives.

Benefits

• Competitive starting salary: $17.10/hour and up, depending on location and experience.
• Comprehensive health coverage (Medical, Dental, Vision).
• Life Insurance and both Short-Term and Long-Term Disability.
• Flexible Spending Account (FSA) for healthcare-related expenses.
• 401(k) plan with employer contribution.
• Paid Time Off (PTO) and Sick Leave.
• Tuition Reimbursement to support professional development.
• Life Assistance Program for personal and work-life support.
• Work-from-home flexibility for qualified candidates across the U.S.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

This process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the hiring company. Final decisions and next steps—such as interviews or assessments—are handled by their internal hiring team.

Thank you for your interest!

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