Supervisor, Delivery Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Supervisor, Delivery Services in the United States .

This role is responsible for leading and developing a high-performing implementation coordination team within a fast-paced healthcare technology environment. You will oversee end-to-end client implementation activities, ensuring smooth delivery of healthcare software solutions that connect providers, payers, and systems at scale. Acting as both a team leader and escalation point, you will help resolve complex implementation challenges while ensuring a consistent, high-quality customer experience. The role blends operational leadership, coaching, and cross-functional collaboration with Sales, Product, and Support teams. You will also play a key role in driving process improvements, training programs, and performance standards. This is a highly visible position where your leadership directly impacts client success and operational excellence.

Accountabilities:

In this role, you will lead the Implementation Coordinators team while ensuring successful execution of healthcare software implementations and continuous improvement of delivery processes. You will act as a key escalation point, ensuring client issues are resolved effectively while maintaining strong internal coordination and service quality standards.

Lead and supervise the Implementation Coordinators team, providing coaching, guidance, and performance management
Oversee Essentials Pro and Trading Partner implementations from planning through execution and delivery
Serve as escalation point for implementation-related issues, risks, and client service challenges
Collaborate with Sales, Product, Support, and Success teams to ensure seamless implementation delivery
Develop and execute training programs for new and existing team members
Monitor team performance through quality audits, KPIs, and productivity tracking
Identify process gaps and lead continuous improvement initiatives across implementation workflows
Ensure adherence to standardized implementation methodologies and best practices
Support product launches and contribute to implementation readiness activities
Document performance evaluations and support employee development planning

Requirements

This role requires experience in healthcare technology implementations and team leadership, along with strong communication, problem-solving, and organizational skills. The ideal candidate is proactive, detail-oriented, and capable of managing both people and complex operational workflows in a fast-moving environment.

Bachelor’s or Associate degree in a related field, or equivalent experience in healthcare or healthcare IT
4+ years of relevant business experience, including at least 1 year in a supervisory or team lead role
Experience with healthcare software implementation or similar technical delivery environments
Strong leadership, coaching, and team development abilities
Excellent communication and interpersonal skills with client-facing experience
Proven ability to manage escalations and resolve complex service issues
Strong organizational and project management capabilities
Ability to think holistically and solve problems with a systems-level mindset
Experience working collaboratively across cross-functional teams
Ability to travel up to 20%

Benefits

Competitive salary with bonus eligibility
Comprehensive healthcare coverage (medical, dental, vision)
Generous paid time off, including flexible PTO and paid holidays
401(k) retirement savings plan with company match
Health Savings Account (HSA) contributions
Paid parental leave for all parents
Wellness reimbursement program (fitness, health activities, etc.)
Education and tuition reimbursement opportunities
Remote-first work environment
Strong culture of diversity, inclusion, and employee engagement.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Requirements

Benefits

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