Success Coach

What you’ll do

Build strong relationships with students to inspire clarity, confidence, and success, so that students can re-enter college and complete their degrees.
Develop plans that connect students’ future goals with their daily academic requirements.
Connect and communicate with students via video, phone calls, email, and text.
Collaborate with ReUp staff and university administrators.
Participate in ReUp’s internal meetings and training sessions.
Empower students to work through challenges from their time exploring re-enrollment through graduation.
Document student progress and report to ReUp staff through use of our CRM system and Google docs.
Utilize ReUp’s technology and data analytics to detect student patterns and offer tailored support.
Co-build specific plans with students to overcome obstacles and achieve their goals.
Limited travel (bi-annual retreats)

Qualifications

Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

Bachelor’s degree
At least one year of student and/or customer service work preferred
Higher ed, ed tech, and/or startup experience a big plus
Familiar with Salesforce, GSuite (Google Docs, Google Sheets, Google Slides) or Microsoft Office
Ability to work remotely in a private and quiet working space
Attention to detail is one of your fundamental skills
Strong listening and communication skills
Ability to multi-task and move multiple projects and priorities ahead at a time
Consistently available when students need your help
You care about ReUp’s mission and are committed to helping us open new opportunities to students

What does success look like?

You have a passion to help students and make a difference in their lives
You exhibit persistence in supporting students willing and able to re-enroll
You maintain professional maturity in a consultative role, and are able to work fluidly and collaboratively within a remote team

Compensation & Benefits

Compensation: $52, 850 annual salary
Medical, dental, and vision insurance for employees
- We pay 100% of the employee's premium and 50% of any dependents' premiums
- FSA or HSA available
Company paid short term disability, long term disability, and life insurance for employee
Flexible time off and remote work opportunity
16 paid holidays per year (including Juneteenth and the last week of the calendar year)
Company wellness days (2 per year)
Day of Service (Paid day for volunteering)
401(k) plan
Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
A diverse team that fosters a high level of collaboration despite being highly distributed

Location

ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed: AL, AZ, CO, DE, FL, GA, IL, LA, MA, MI, MN, MO, MT, NC, NJ, OH, OR, PA, SC, TN, TX, VA, and WI.

Company Culture

REDEFINE THE POSSIBLE * INNOVATE WITH PURPOSE * RESILIENT BY DESIGN * ACHIEVE BEYOND EXPECTATIONS * THRIVE TOGETHER

At ReUp, our values guide everything we do. We redefine the possible by bringing energy, boldness, and vision to every challenge, breaking barriers and delivering outcomes that redefine success. We innovate with purpose, developing impactful solutions that inspire our partners, learners, and teams—always rooted in balance, authentic collaboration, and integrity. We are resilient by design, empowering learners, teams, and organizations to adapt, grow, and lead with strength in a changing world. We achieve beyond expectations by harnessing the power of data and evidence-based strategies to deliver measurable, outsized results that create lasting impact for all stakeholders. And we thrive together, believing that through collective action, opportunities are not finite and limited but expandable, creating an ecosystem of growth and collaboration.

ReUp Education is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.