The House of Mercier is pleased to offer an exciting opportunity for a Subscription Services Assistant. This remote position is open to individuals with no prior experience, making it a perfect entry-level role for those eager to start their career in customer service. As a Subscription Services Assistant, you will play a vital role in ensuring our customers have a smooth experience with our subscription offerings. If you are motivated, detail-oriented, and ready to learn, we welcome your application!
Responsibilities
- Handle customer inquiries regarding subscriptions with professionalism and promptness.
- Assist in processing new subscriptions and managing renewals.
- Maintain accurate records of customer interactions and subscription details.
- Collaborate with team members to improve service efficiency and customer satisfaction.
- Participate in ongoing training to gain knowledge about our products and services.
- Contribute to creating helpful resources for customers regarding our subscription services.
Requirements
- No experience is required; comprehensive training will be provided.
- Strong communication skills, both written and verbal.
- Attention to detail and a commitment to providing accurate information.
- Ability to work independently in a remote environment.
- Basic computer skills and a willingness to learn new applications.
- Customer-centric mindset and a passion for delivering excellent service.
- A reliable internet connection and a designated workspace for remote work.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks