The House of Mercier is excited to announce an opening for a Subscription Services Assistant, a fully remote position well-suited for individuals seeking their first professional experience. In this role, you will provide exceptional support in managing our subscription services, contributing to an outstanding customer experience. If you have a positive attitude, a keen eye for detail, and a desire to learn, this position is perfect for you!
Key Responsibilities
- Assist customers with subscription-related inquiries and issues.
- Manage and update customer subscription records accurately.
- Provide timely and friendly support through various communication channels.
- Collaborate with colleagues to streamline subscription processes.
- Engage in training sessions to familiarize yourself with our services and products.
- Help develop promotional materials and customer communications.
Requirements
- No prior experience is necessary; we offer all the training you need.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy in your work.
- Ability to work independently and efficiently in a remote setting.
- Basic proficiency in computer applications; willingness to learn new systems.
- A customer-friendly approach and dedication to providing exceptional service.
- Access to a reliable internet connection and a quiet workspace for remote work.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks