The House of Mercier is thrilled to announce an opening for a Subscription Services Assistant, a remote role designed for individuals with no prior experience. This position offers a unique opportunity to help manage and support our subscription services, ensuring a seamless experience for our valued customers. If you are enthusiastic, detail-oriented, and eager to contribute to a growing team, we would love to hear from you!
Responsibilities
- Assist in managing customer subscriptions, including renewals and inquiries.
- Respond to customer questions and provide prompt, friendly support via email and chat.
- Ensure accurate data entry and maintenance of subscription records.
- Collaborate with team members to address challenges and improve service offerings.
- Participate in training sessions to enhance your knowledge of our products and services.
- Help prepare materials and updates for our subscription services.
Requirements
- No experience is required; we provide comprehensive training for all new team members.
- Strong communication skills, particularly in written formats.
- Attention to detail and a commitment to accuracy.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with basic computer applications and a willingness to learn new tools.
- A customer-focused attitude and a desire to provide excellent service.
- A reliable internet connection and a suitable workspace for remote work.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks