<p class="x_paragraph"><span class="x_normaltextrun">Lightspeed’s web filtering and safety monitoring solutions utilize Artificial Intelligence, machine learning, and client input to accurately categorize and analyze internet content and activity. We are looking for an individual who exhibits high attention to detail and exceptional client service skills to join a team that provides an additional layer of human review to those technology services. In this vital <strong>Student Safety Specialist</strong> role, reviewing online activity that is recognized and "flagged" by our technology as potentially concerning or dangerous, <strong>you’ll play a key part in our mission of protecting students</strong> and have a real impact on our clients, students, and the company.</span><span class="x_eop"> </span></p><p class="x_paragraph"><span class="x_normaltextrun"><strong>ABOUT THE JOB:</strong> The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.</span><span class="x_eop"> </span></p><ul><li class="x_paragraph"><span class="x_normaltextrun">Actively monitor queues to review and act on alerts flagging potentially concerning student activity.</span></li><li class="x_paragraph"><span class="x_normaltextrun">Analyze flagged content (including self-harm, violence, child sexual abuse material, and bullying) and determine context and student intent.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Identify harmful online behavior and communicate with clients to advise appropriate responses.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Collaborate with other teams (e.g., Technical Support, Sales, Customer Success) to resolve client needs. </span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Continuously update skills and knowledge on the latest online threats to students.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Review escalated alerts and contact school officials by phone to prompt urgent action.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Identify emerging issues and trends to inform solution development.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Participate in team projects and initiatives.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Work flexible shifts including evenings, nights, weekends and holidays.</span> </li></ul><p class="x_paragraph"><span class="x_normaltextrun"><strong>ABOUT YOU</strong></span><span class="x_eop"> </span></p><ul><li class="x_paragraph"><span class="x_normaltextrun">High School Diploma</span></li><li class="x_paragraph"><span class="x_normaltextrun">Ability to communicate effectively, both orally and in writing, with all levels of staff, client , and emergency services.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Ability to clearly document and record information.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">As an open-minded individual, you are willing to objectively view and categorize very offensive and highly sensitive materials.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Dedication to protecting data privacy and confidentiality.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Ability to closely follow documented processes.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Excellent organizational and reasoning skills.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Ability to function effectively in a fast-paced environment.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Excellent client service skills.</span><span class="x_eop"> </span></li><li class="x_paragraph">Passionate and focused about our mission.</li><li class="x_paragraph"><span class="x_normaltextrun">Ability to remain calm under pressure and sense of urgency.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Highly motivated self-starter.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Current in social media trends and language.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Available to work flexible schedules to include nights, weekends, and holidays.</span><span class="x_eop"> </span></li><li class="x_paragraph"><span class="x_normaltextrun">Crisis prevention, counseling, trust and safety or other similar experience preferred, but not required.</span></li></ul><div class="content-conclusion"><p><span style="text-decoration: underline;"><strong><span data-contrast="none">ABOUT US</span></strong><span data-ccp-props="{}"> </span></span></p><p><span data-contrast="none">With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at </span><a href="http://www.lightspeedsystems.com/"><span data-contrast="none">www.lightspeedsystems.com</span></a><span data-contrast="none">.</span><span data-ccp-props="{}"> </span></p><p>We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country.</p><p><span style="text-decoration: underline;"><strong>ABOUT OUR ATX HQ</strong></span><span data-ccp-props="{}"> </span></p><p><span data-contrast="none">If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.</span><span data-ccp-props="{}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">15,000 sq. ft. of open work area, offices, and huddle rooms</span><span data-ccp-props="{}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Snacks galore and a private chef serving up lunch Tuesday through Thursday every week</span><span data-ccp-props="{}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">A state-of-the-art fitness center (with outfitted locker rooms)</span></li><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-ccp-props="{}">Physical therapist onsite regularly </span></li><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Indoor and outdoor casual collaboration spots</span><span data-ccp-props="{}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Pet-friendly office environment</span><span data-ccp-props="{}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="none">A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun</span><span data-ccp-props="{}"> </span></li></ul><p><span data-contrast="none">All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)</span><span data-ccp-props="{}"> </span></p><p><span data-ccp-props="{}"><em>Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.</em></span></p></div>