Strategic Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Technical Account Manager based in United States.

This role serves as a senior technical advisor for a portfolio of high-value enterprise customers, ensuring stability, performance, and long-term success across complex SaaS environments. The position blends deep technical troubleshooting with proactive account management to prevent issues before they occur and reduce operational risk. It plays a critical role in protecting revenue by strengthening customer trust, improving platform reliability, and driving retention. Working closely with internal engineering, product, and customer success teams, the role ensures rapid escalation handling and high-quality resolution of complex incidents. It also acts as a key bridge between customers and product teams by translating real-world issues into actionable improvements. This is a highly visible, customer-facing position in a fast-paced, enterprise support environment where precision and responsiveness are essential.

Accountabilities:

Own and manage a portfolio of high-value enterprise customers, acting as the primary technical escalation point and trusted advisor for post-implementation support. Provide advanced troubleshooting, lead root cause analysis, and coordinate cross-functional resolution efforts to ensure timely issue resolution.

Manage incident response and escalation workflows while maintaining strict SLA adherence and clear customer communication
Conduct proactive technical health checks, risk assessments, and case trend analysis to prevent recurring issues
Partner with Customer Account Management to align on retention, expansion, and account health strategies
Support hypercare transitions from implementation to steady-state support for seamless customer onboarding continuity
Deliver structured feedback to product and engineering teams to drive platform improvements and reduce systemic issues

Requirements:

You bring strong experience in technical account management, customer support, or customer success within enterprise or SaaS environments. You are comfortable operating in complex technical ecosystems and translating issues into clear business and customer outcomes.

Proven experience in enterprise technical support, TAM, or customer success roles
Strong ability to perform root cause analysis and resolve complex technical incidents
Working knowledge of SaaS architectures, APIs, and enterprise system integrations
Experience managing multiple high-priority accounts under strict SLA commitments
Strong communication skills for both technical and executive-level stakeholders
Ability to collaborate cross-functionally and influence engineering and product teams
Strong judgment, prioritization, and problem-solving skills in high-pressure environments

Benefits:

Competitive compensation package with bonus eligibility
Health, dental, vision, life, and disability insurance (varies by location)
Paid time off and parental leave
Retirement savings plans (where applicable)
Opportunity to work with large-scale enterprise customers and complex systems
Strong learning and technical development environment
Inclusive, collaborative, and diversity-focused culture

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Strategic Technical Account Manager

Requirements:

Benefits:

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