This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Project Manager in United States.
This role is responsible for leading the end-to-end implementation of complex BPO client engagements, ensuring a seamless transition from contract signature to full operational delivery. You will act as the central orchestrator across internal teams, global delivery centers, and client stakeholders to deliver high-quality onboarding experiences. The position requires strong project leadership skills, operational discipline, and the ability to manage multiple workstreams simultaneously in a structured and deadline-driven environment. You will translate contracted scope into actionable delivery plans while ensuring alignment, transparency, and execution excellence. A key part of the role involves managing change, mitigating risks, and ensuring operational readiness for long-term client success. This is a highly client-facing position where communication, coordination, and governance are essential to delivering measurable implementation outcomes.
Accountabilities:- Lead the full implementation lifecycle for BPO client engagements, from project kickoff through transition to steady-state operations.
- Define and manage detailed project plans, including timelines, milestones, dependencies, and communication frameworks.
- Serve as the primary client contact during onboarding, ensuring alignment on scope, expectations, and deliverables.
- Coordinate internal workstreams including operations, technology, workforce, and quality teams to ensure smooth execution.
- Facilitate process mapping, knowledge transfer, SOP validation, and operational readiness activities with client stakeholders.
- Identify, assess, and mitigate project risks while managing scope changes and escalation processes when necessary.
- Ensure clear documentation, reporting, and governance throughout the implementation lifecycle.
- Support continuous improvement by capturing insights from implementations to enhance delivery models and playbooks.
Requirements:
- 3+ years of experience managing BPO implementations, operational onboarding, or large-scale transformation projects.
- Strong project management skills with the ability to manage complex, multi-workstream initiatives.
- Excellent client-facing communication skills with experience guiding stakeholders through change and onboarding processes.
- Ability to coordinate cross-functional teams across operations, technology, training, and quality functions.
- Strong problem-solving skills with a hands-on approach to operational challenges and risk resolution.
- Experience working in outsourcing, shared services, or service delivery environments is highly preferred.
- Familiarity with global or offshore delivery models is an advantage.
- Certification such as PMP or Lean Six Sigma is a plus.
- Strong organizational skills with attention to detail and governance discipline.
Benefits:
- Remote-first work environment with flexibility to work from home.
- Opportunity to lead high-impact client implementations in a global delivery organization.
- Exposure to international teams across multiple operational centers.
- Career development opportunities within large-scale transformation and BPO environments.
- Structured project environments with defined methodologies and governance frameworks.
- Inclusive and collaborative workplace culture focused on respect and accountability.
- Opportunity to influence process improvement and operational excellence initiatives.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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