Strategic Program & Channel Manager
We’re looking for a strategic and detail-oriented Strategic Program & Channel Manager to help with the end to end management of social channels and efforts – this could include creator programs, paid media, evergreen campaigns, measurement and community management. This role will be responsible for connecting cross-functional teams and agency partners, driving reporting and insights, and ensuring operational excellence across channels. The ideal candidate is a proactive collaborator with strong program management skills, a passion for digital engagement, and the ability to balance both strategic planning and hands-on execution.
Responsibilities:
- Creator Program Management: Partner with internal teams and agencies to oversee onboarding, communications, and activation for creators; track performance and program ROI.
- Paid Media & Evergreen Campaigns: Partner with internal teams and agencies to manage execution, monitor budgets, and optimize campaign performance.
- Community Management Oversight: Partner with internal teams and agencies to provide escalation support, maintain engagement standards, and monitor community health.
- Reporting & Insights: Partner with internal teams and agencies to build and deliver monthly/quarterly reports with performance data, trends, and recommendations.
- Cross-Functional Partnerships: Serve as a key liaison between internal partner teams, stakeholders, and external agencies.
- Strategic Operations & Channel Support: Partner with internal teams and agencies to manage budgets, timelines, and operational processes; provide channel-level project management support.
Qualifications
- 5-10 years of experience in program management, digital marketing, or channel operations (agency or in-house).
- Strong knowledge of creator/influencer programs, paid media, evergreen content, social strategies and community management best practices.
- Proven ability to analyze data, build reports, and surface actionable insights.
- Excellent communication and stakeholder management skills, with experience working across cross-functional teams.
- Highly organized, detail-oriented, and comfortable managing multiple workstreams simultaneously.
- Familiarity with tools such as Power BI, Sprinklr, or other social/paid media platforms is a plus.
Compensation Range: $110,000 - 120,000/annually DOE
** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process. **
Benefits:
- Employer contributions toward the cost of employee-only medical and dental premiums
- Vision - opt-in available
- 401k
- PTO
- Laptop
- Life Insurance, Disability Insurance, AD&D coverage
- Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available