Strategic Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager in United States.

This role is focused on driving long-term customer value and success for enterprise clients using a leading AI-powered marketing platform. You will act as a trusted advisor to strategic accounts, ensuring they achieve measurable business outcomes through effective product adoption and engagement. The position requires a strong balance of relationship management, commercial thinking, and technical product understanding. You will work closely with high-value clients to understand their goals, anticipate needs, and proactively guide them toward success. Acting as the primary point of contact, you will coordinate internally across teams to ensure seamless service delivery and issue resolution. This is a highly visible role where your ability to influence, communicate, and deliver value directly impacts customer retention and growth. You will thrive in a fast-paced, collaborative environment where customer success is a core driver of business performance.

Accountabilities:

Serve as the primary relationship owner for strategic enterprise customers, ensuring satisfaction, retention, and long-term success
Build trusted advisory relationships with key stakeholders and proactively understand their business goals and challenges
Drive product adoption by guiding customers through onboarding, training, and ongoing platform enablement
Monitor customer usage and engagement data to identify risks, opportunities, and areas for expansion
Lead regular business reviews (quarterly and annual) to demonstrate value, track progress, and align on strategic goals
Identify and drive upsell and expansion opportunities in collaboration with sales teams
Act as the escalation point for customer issues and ensure timely resolution across internal teams
Collaborate cross-functionally with Product, Sales, Marketing, and Support to improve customer experience and product outcomes

Requirements:

5+ years of experience in Customer Success, Account Management, or similar client-facing roles in SaaS or technology environments
Experience managing enterprise, multi-location, or complex customer portfolios
Strong ability to build relationships and influence stakeholders at all organizational levels
Proven track record of driving product adoption, retention, and customer growth
Excellent communication, presentation, and interpersonal skills
Strong analytical skills with the ability to interpret customer data and translate insights into action
Experience working with Customer Success platforms such as Gainsight, Salesforce, or similar tools
Highly organized, proactive, and capable of managing multiple priorities in a fast-paced environment
Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience)

Benefits:

Competitive base salary range of $90,000 – $115,000 plus bonus/commission (based on experience and skills)
Comprehensive health, dental, and vision insurance coverage
401(k) retirement plan with employer match
Flexible remote work environment (fully remote opportunity)
Flexible paid time off and paid holidays
Quarterly wellness days and employee wellness incentives
Career development support and continuous learning opportunities
Inclusive, fast-paced, and collaborative global work culture.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Strategic Customer Success Manager

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