<div class="content-intro"><p>Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.</p></div><p>Envoy Global is searching for a<strong> Strategic Account Manager</strong> (<strong>Business Immigration</strong>) to serve as primary high-level relationship manager for designated client portfolio(s). This role requires an experienced and skilled individual who can build deep partnerships with Envoy Global’s clients to understand their needs <em>related to the total immigration program</em>. This includes strategies for <em>recruiting and retaining foreign national talent,</em> as well as for <em>facilitating client program growth and improvement </em>and managing worldwide (US + Global) populations and needs.</p><p><strong>As our Strategic Account Manager you will be required to: </strong></p><ul><li>Provide clients with <u>country-specific immigration advice</u> and overall global policy and expansion strategy.</li><li>Identify and pursue opportunities to incorporate additional facets of client programs into the company engagement with Envoy to expand geographical scope of service, where possible.</li><li>Provide global immigration knowledge, recommendations, and service - related to client goals and questions.</li><li>Collaborate with Envoy team members as well as affiliate law firm staff to plan, execute and ensure client’s needs are met.</li><li>Partner with Knowledge Management and Marketing teams to be informed on immigration trends and issues in key destination countries and update impacted clients as needed.</li><li>Lead, motivate, and manage account managers to achieve goals and foster a culture of excellence</li><li>Deliver and maintain an excellent level of client/customer service at all times.</li><li>Provide business reviews and conduct client check-ins frequently and on a recurring cadence.</li><li>Serve as the strategic and escalatory point of contact for assigned client accounts.</li><li>Maintain up to date understanding of client account statuses and activity at all times.</li><li>Provide updates to Envoy Leadership on health of accounts</li><li>Act as the strategic and escalatory contact for client accounts, resolving issues and conducting root cause analysis</li><li>Partner with Envoy and affiliate law firms to review and <em>provide client pricing schedules and contracts</em></li><li>Participate and, where appropriate, lead internal trainings for account management team members and affiliate firms</li></ul><p> </p><p><strong>To apply for this role, you must possess the following specific experience, and skills: </strong></p><ul><li>7+ Years in account management roles with proven experience in managing enterprise level accounts.</li><li>5+ Years in the Immigration Field, with knowledge of both <em>Global and US immigration.</em></li><li>Team or people leading experience preferred</li><li>Excellent relationship skills and ability to partner with varying levels within the client’s organization and within the Envoy organization.</li><li>Ability to synthesize information and data originating from multiple sources (Governments, legal team experts, external legal parties, other Envoy department team members) <u>through an immigration lens</u>, and to provide resulting tailored guidance to clients.</li><li>Strong time management, multi-tasking and interpersonal skills.</li><li>Excellent communication skills: both written and verbal</li><li>Value collaboration and teamwork whilst having the ability to work autonomously.</li><li>An attitude of <u>accountability and proactivity.</u></li><li>Excellent customer service skills and client first mentality.</li></ul><p> </p><p><strong>This position is 100% remote, working from home, <u>within the United States</u>.</strong></p><p> </p><p><strong>Salary Range: $95,000-$130,000</strong></p><p><strong>Notice at Collection for California Applicants:<br></strong><a href="http://www.envoyglobal.com/notice-at-collection-for-ca-applicants">http://www.envoyglobal.com/notice-at-collection-for-ca-applicants</a></p><p> </p><p><strong>#LI-Remote</strong></p>