This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Account Manager in United States.
This role sits at the intersection of healthcare innovation, enterprise client success, and long-term strategic growth. You will be responsible for managing and expanding relationships with key clients leveraging virtual care solutions to transform healthcare delivery. Acting as a trusted advisor, you will help organizations optimize their digital health programs while identifying opportunities for account expansion and increased engagement. The position requires a strong balance of relationship management, commercial acumen, and healthcare industry knowledge. You will work closely with cross-functional teams to ensure seamless client experiences, from onboarding through renewal and growth. This is a high-impact, client-facing role suited for a proactive and strategic professional who thrives in complex, enterprise environments.
Accountabilities:- Manage and grow strategic relationships with existing clients, serving as the primary point of contact and trusted advisor across their virtual care programs.
- Drive customer success by proactively addressing client needs, resolving issues, and ensuring high levels of satisfaction and retention.
- Develop and execute account growth strategies, identifying upsell and cross-sell opportunities to expand revenue within existing accounts.
- Lead contract renewal processes, ensuring timely and successful extensions while strengthening long-term partnerships.
- Collaborate with implementation teams to support onboarding and ensure smooth adoption of virtual care solutions.
- Partner with Sales and cross-functional teams to align on strategic account plans and expansion opportunities.
- Gather and synthesize client feedback to inform product improvements and enhance overall service delivery.
Requirements:
- 5–7+ years of experience in account management, customer success, or similar client-facing roles, ideally within digital health or life sciences.
- 4+ years of experience working within the healthcare industry, preferably with enterprise or large-scale organizations.
- Strong ability to build and maintain trusted relationships with stakeholders at all organizational levels.
- Proven track record of driving account growth, retention, and meeting or exceeding revenue targets.
- Strong understanding of healthcare ecosystems, digital health trends, and virtual care solutions.
- Excellent communication, presentation, and interpersonal skills.
- Strategic and analytical mindset with strong problem-solving abilities and a proactive approach to client needs.
- Bachelor’s degree in Business, Healthcare Management, Marketing, or related field, or equivalent experience.
- Experience with CRM tools and familiarity with managing complex enterprise accounts.
Benefits:
- Competitive base salary ranging from $154,000 to $197,000, with additional variable compensation bringing total OTE to approximately $180,000–$250,000.
- Comprehensive medical, dental, and vision insurance coverage.
- Life insurance, short-term and long-term disability benefits.
- 401(k) retirement plan with company matching contributions.
- Flexible paid time off and generous parental leave policy.
- Equity (stock options) as part of the total compensation package.
- Additional wellness programs and employee support perks.
- Opportunity to work in a remote-first environment with a high-impact healthcare mission.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1