State & Local Government Account Specialist (Remote US in EST & CST)

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

As a State & Local Government Account Specialist Remote in US in EST and CST areas at Pitney Bowes, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy. As the primary owner of accounts assigned, you will be responsible for managing the account receivables, streamlining support aligned with growth initiatives (e.g., automation, digital acceleration, and self-serve), and building strong rapport with our largest State & Local government agency clients. You will also partner internally with sales team and other internal stakeholders to address all client needs.

• You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.
• Your hourly pay for this role is $21.
• This is a remote role open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job.
• Your work schedule will be Monday through Friday between 7AM – 5PM CST or 8:00AM - 5:30PM EST based on business needs. Specific schedule within those hours may vary or change as needed based on business need).
• You must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

You are a forward-thinking individual with a positive and professional client-first attitude who enjoys resolving complex issues and is eager to take on new challenges daily. You are enthusiastic about resolving client concerns that directly result in the resolution of delinquent balances and continued client satisfaction. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. You enjoy working collaboratively with Sales and other internal partners to ensure that we provide intentional and right service for our most valuable clients at Pitney Bowes.

You will: 

• Act as single point of contact for Pitney Bowes’ large State & Local clients.
• Create accurate invoices to be submitted to the client in a timely manner.
• Generate and maintain spreadsheets via Microsoft Excel and maintain portal billing via client portal requirements.
• Perform account cleansing to maintain accurate client information in all applicable systems.
• Be responsible for decisioning customer accounts to support policy.
• Handle administrative account cleansing e.g., Purchase Order payment application/reconciliation, fleet data management.
• Communicate with and maintain a good relationship with other business units and stakeholders to best assist and support our clients.
• Consistently meet established KPI’s and productivity metrics.
• Organize your day to ensure proper time parameters are met for all items and tasks.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives: e.g., automation, digital acceleration, and self-serve.

Your Background:

• This position handles sensitive financial data for our clients; therefore, a credit review is included in the background screening process.
• 2+ years’ minimum client service experience.

• Prior account management and/or billing reconciliation are mandatory.

• Strong Microsoft Excel intermediate level creating formulas, pivot tables, VLOOKUP’s, etc.
• Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs.
• Excellent professional written and oral communication skills.
• Able to work independently and can prioritize and schedule daily activities while functioning in a team environment.
• Strong interpersonal skills/ability to work with others.
• Attention to detail, excellent problem solving and analytical skills.
• Appropriate work from home setting for being in a client-facing environment.
• You have a positive, team player, driven and client first attitude.

Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking, and receiving of letters, parcels, and flats. 

Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents. 

• SendPro MailCenter- Mailing & Shipping Postage Meter 

• PitneyShip Cube 

• Smart Lockers 

Pitney Bowes is Drug Free Workplace

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. 

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.