Staff Software Engineer (Contact Center Pro) - (Remote - US)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Staff Software Engineer (Contact Center Pro) in United States.

As a Staff Software Engineer, you will lead the technical direction and vision for a squad of engineers, driving both short-term and long-term strategies to achieve high-impact outcomes. You will make key technical decisions and guide your team in building and scaling products. This position requires a technical leader who thrives in an innovative and fast-paced environment, balancing rapid iteration with maintaining product quality. You’ll mentor engineers, influence technical decisions, and ensure the team adheres to best practices in coding and design.

Accountabilities:

• Own and define the short and long-term technical vision of your engineering squad.
• Drive major technical decisions, fostering a collaborative environment where team members are empowered to contribute.
• Provide mentorship and technical guidance to engineers, elevating their skills and ensuring high-quality outputs.
• Conduct regular technical design and code reviews to ensure best practices and high standards.
• Share knowledge and thought leadership through tech talks, blog posts, and other forms of communication.
• Foster effective communication across teams, collaborating with product managers, customers, partners, and other leadership.

Requirements

• 8+ years of experience in senior engineering roles, focusing on API design, abstractions, and tools used by other engineers.
• 15+ years of industry experience in software development and engineering leadership.
• Expertise in the Microsoft .NET technology stack (C#, .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or similar).
• Strong proficiency in HTML5, JavaScript, and TypeScript. Experience with React is a plus.
• Proficient in version control systems like Git, with a solid understanding of unit testing, debugging, profiling, and performance monitoring.
• Excellent communication and technical writing skills.
• B.S., M.S., or Ph.D. in Computer Science, Physics, Engineering, or a related technical field.

Benefits

• Flexible time off and comprehensive learning and development opportunities.
• Company-paid medical, dental, and vision insurance (100% employer-paid options, 90% coverage for dependents).
• 401(k) match, FSA, HSA, and telehealth options.
• Access to wellness programs including memberships to Headspace, Galileo, One Medical, and more.
• Parental leave, adoption reimbursement (up to $20k), maternity support, and free breast milk shipping.
• Pet insurance, legal advisory services, and financial planning tools.
• Bonusly, peer-nominated awards, and other recognition programs to reward great work.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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