Sr Technical Implementation Specialist

About the role

Are you passionate about delivering seamless software implementations and ensuring customer satisfaction? As a Senior Technical Implementation Specialist, you'll lead post-contract integration projects, guide customers through the adoption of our cutting-edge software solutions, and ensure timely, high-quality implementations. This role provides full autonomy to manage projects, demonstrate the product, solve technical challenges, and build lasting customer relationships.

What you'll do

• Project Management: Own end-to-end customer implementation, ensuring projects are delivered on time and exceed expectations.
• Customer Engagement: Conduct kick-off calls, technical deep dives, weekly status meetings, training sessions, and post-implementation hyper-care to guarantee customer success.
• Technical Leadership: Configure our platform for customer needs, oversee API integrations, and advise on technical best practices.
• Collaboration: Partner with cross-functional teams (Engineering, Product, and Customer Success) to ensure a seamless hand-off and resolution of any issues.
• Process Development: Define and document tailored implementation processes, maintaining clear communication with all stakeholders.
• Mentorship: Support junior team members by sharing knowledge, offering guidance, and participating in team development.

Qualifications

• Bachelor’s degree or 4+ years of experience in SaaS, software delivery, or supply chain/logistics technology implementation.
• Proven success in technical implementations and project management.
• Experience with API integrations and familiarity with systems like Postman, WMS, OMS, TMS, or multi-carrier shipping platforms.
• Proficient in tools such as JIRA, Confluence, and project management systems.
• Strong problem-solving skills and the ability to break down complex challenges into actionable steps.
• Excellent communication skills, both written and verbal, with a professional, tactful approach.
• Strong teamwork and collaboration, with the ability to balance individual and group responsibilities.
• Adaptability to manage competing priorities and thrive in a dynamic environment.
• Demonstrated technical expertise with the ability to train others.

Pay Range $115,000.00-$135,000.00

At Shipium, Employees enjoy full medical, dental & vision coverage (with 50% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 25* states, 8 paid weeks of parental leave, 12 paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off. 

Shipium is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources (hr@shipium.com) and let us know the nature of your request and your contact information.

This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business.

*Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Washington & Wisconsin. 

Shipium participates in e-verify

We do not provide any type of sponsorship either now or in the future