Sr. Recovery Specialist

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Essential Duties & Responsibilities:

• Directly communicate with customers on outstanding invoices and past due amounts, ability to maintain satisfactory customer service and communications.
• Proactively research billing, invoicing, contract and product discrepancies.
• Must be able to apply accurate business judgement when making decisions, abide by corporate policies and procedures.
• Coordinate successful recovery efforts within a customer service territory, work closely with Executive leaders to engage in escalation efforts.
• Recognize customer relations issues, utilize appropriate resources to resolve successfully. 
• Evaluate the credit of new and existing customer.
• Research customer requests with a sense of urgency and process accurate corrections as necessary.
• Serve as “Subject Matter Expert” point of contact for internal / external customer issues and discrepancies.
• Accurately manage Cash Applications for multiple bank accounts.
• Participate in year-end audits, ability to drill down and research issues, utilize department resources.
• Work in a team environment that requires quick turnaround and quality output.
• Adhere to corporate credit policies across the Company.
• Conduct ad hoc analysis and other projects as assigned by management.

  Essential Duties & Responsibilities:

• Directly communicate with customers on outstanding invoices and past due amounts, ability to maintain satisfactory customer service and communications.
• Proactively research billing, invoicing, contract and product discrepancies.
• Must be able to apply accurate business judgement when making decisions, abide by corporate policies and procedures.
• Coordinate successful recovery efforts within a customer service territory, work closely with Executive leaders to engage in escalation efforts.
• Recognize customer relations issues, utilize appropriate resources to resolve successfully. 
• Evaluate the credit of new and existing customer.
• Research customer requests with a sense of urgency and process accurate corrections as necessary.
• Serve as “Subject Matter Expert” point of contact for internal / external customer issues and discrepancies.
• Accurately manage Cash Applications for multiple bank accounts.
• Participate in year-end audits, ability to drill down and research issues, utilize department resources.
• Work in a team environment that requires quick turnaround and quality output.
• Adhere to corporate credit policies across the Company.
• Conduct ad hoc analysis and other projects as assigned by management.

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $24.00 to $26.00 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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