Sr. Provider Customer Success Manager - Enterprise Accounts

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Provider Customer Success Manager - Enterprise Accounts in the United States.

This role is centered on building and nurturing strategic, high-value partnerships with enterprise healthcare providers. You will act as a trusted advisor to complex healthcare organizations, helping them maximize the value of digital solutions while aligning technology adoption with clinical and operational goals. The position requires a strong understanding of healthcare ecosystems, including hospitals, health systems, or payer environments, and the ability to translate data and insights into measurable performance improvements. You will work closely with senior stakeholders to drive product adoption, uncover expansion opportunities, and ensure long-term customer success. Operating in a consultative, client-facing capacity, you will also support training needs, strategic planning, and executive-level business reviews. This is a high-impact role where relationship management, healthcare expertise, and strategic thinking come together to influence outcomes across enterprise clients.

Accountabilities

In this role, you will be responsible for managing strategic customer relationships and ensuring the successful adoption and value realization of healthcare technology solutions. You will act as the primary liaison for enterprise clients, driving engagement, performance improvement, and long-term partnership growth.

Serve as the primary point of contact for strategic healthcare provider accounts
Build and maintain long-term account plans aligned with customer goals and outcomes
Identify opportunities for performance improvement using data analysis and customer insights
Drive adoption of solutions and ensure alignment with clinical and operational objectives
Deliver consultative support to help clients maximize product value and ROI
Develop narratives and presentations demonstrating product impact and business value
Identify training, education, and enablement needs across customer organizations
Facilitate collaboration and best practice sharing among clients and stakeholders
Partner with internal teams and leadership on strategic initiatives and account execution

Requirements

The ideal candidate brings healthcare industry experience, strong client management skills, and the ability to operate as a strategic advisor in complex enterprise environments. You are analytical, relationship-driven, and comfortable engaging with senior healthcare stakeholders.

2–5 years of experience in healthcare, ideally within health systems, hospitals, or acute care environments
Strong understanding of healthcare organizations, workflows, and operational models
Proven experience in customer success, account management, or client-facing advisory roles
Strong written and verbal communication skills with executive presence
Excellent organizational, project management, and time management abilities
Strong analytical thinking and ability to interpret data into actionable insights
Experience working with CRM tools and SaaS or healthcare technology platforms (EHR experience is a plus)
Strong relationship-building and collaboration skills across cross-functional teams
Ability to work with urgency, prioritize effectively, and manage multiple enterprise accounts
Strategic mindset with a consultative, solution-oriented approach
Willingness to travel up to 30%, primarily within California with occasional travel to Toronto

Benefits

Competitive base salary range: $118,000 – $132,000 USD annually
Performance-based bonus structure
Comprehensive benefits package including medical, dental, and vision coverage
Retirement savings plan and financial wellness support
Flexible remote work arrangement
Paid time off and company holidays
Opportunities for professional development and career growth
Exposure to enterprise healthcare transformation initiatives
Travel opportunities within the assigned territory and internationally when required

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Sr. Provider Customer Success Manager - Enterprise Accounts

Requirements

Benefits

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