Sr. Program Manager, Launch Optimization

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Hims & Hers is seeking a highly motivated and experienced Senior Program Manager, Launch Optimization to support the development and optimization of our Compounding Operations PMO and oversee the process and procedures we use for our product launch initiatives. This role sits on the Compounding Operations PMO and reports into our Principal Program Manager. In this role, you will work closely with cross-functional teams to build and refine scalable processes, drive end-to-end project execution, and ensure operational excellence in new product development and market readiness.

The ideal candidate is a strategic thinker with a passion for process improvement, project management methodologies, and cross-functional collaboration. This person will be responsible for developing frameworks, managing launch readiness, and optimizing workflows to support a fast-growing and high-functioning organization.

This role will be responsible for managing teams remotely as well as on-site. This is a remote role with regular travel (up to 25% of the time) to our compounding pharmacies located in Gilbert, Arizona, and Columbus, Ohio. 

You Will:

• Process Optimization

  • Conduct a detailed review of existing processes, identifying gaps and opportunities for efficiency improvements across operations and innovation.

  • Support the development of PMO tools, processes, and documentation to support scalable program management within Compounding Operations and Launch Readiness.

  • Develop and implement a resource allocation and management tool to streamline cross-functional workload distribution.

  • Partner with senior leadership to guide the short-, medium-, and long-term development of scalable program management frameworks.

  • Oversee process adoption and optimization, providing training and ongoing support to ensure seamless integration.

• Program Management

  • Manage end-to-end product development and launch initiatives, spanning R&D, packaging, equipment readiness, fulfillment, growth and marketing, ops readiness, quality, and compliance.

  • Act as a strategic partner across teams to drive clarity in project objectives, timelines, and deliverables.

  • Schedule and lead cross-functional meetings, ensuring clear documentation, action items, and timely follow-ups.

  • Support risk assessment, proactively mitigating roadblocks and escalating critical issues as needed.

  • Ensure adherence to established project management methodologies, while continuously refining workflows for efficiency.

You Have:

• 8+ years of project or program management experience

• 5+ years of experience building processes for medium and large companies

• Experience leading and managing teams

• Certifications in PMP, Scrum master, and/or Agile

• Experiences in PMO, project management, PMP, Scrum master, creating and grooming backlog, sprint reporting or related fields in medium and large companies

• Bachelor’s degree or foreign equivalent preferably in Business Administration, Healthcare administration/management, or related field. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• Exceptional written and verbal communication

• Strong visual presentation skills

• Ability to travel up to 25% of the time to facilities in California, Arizona, and Ohio

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• Employee discounts on hims & hers online products

• 401k benefits with employer matching contribution

• Offsite team retreats

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.

• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).

• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.

• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.