Job Title: Senior Program Manager
Reports to: Director, Enterprise Sales
Department: Enterprise Sales
Job Type: Full Time, exempt
Location: Remote US
Hiring Range: $93,500.00 - $105,000.00 USD
Job Summary: As a Senior Program Manager, you’ll serve as the primary point of contact for Whitestone’s enterprise customers—businesses engaged with us through signed contracts for e-commerce stores or large, recurring orders. In this role, you’ll be responsible for managing the day-to-day relationship, handling inquiries and concerns with care, and ensuring each customer feels supported and valued. You’ll also play a key role in strengthening these partnerships by identifying opportunities for growth and deeper engagement. Senior Program Managers are recognized as subject matter experts in our e-commerce platform and technical capabilities, guiding customers toward solutions that drive both their success and ours.
Core Competencies:
- Client Relationship Management – Demonstrates the ability to build, strengthen, and maintain long-term partnerships with enterprise customers through trust, responsiveness, and proactive engagement.
- Product & Program Knowledge – Maintains strong knowledge of Whitestone’s offerings, industry trends, and branded merchandise programs in order to guide customers effectively and provide informed recommendations.
- Operational Excellence – Executes day-to-day account management with precision, including order processing, documentation, reporting, and website maintenance, ensuring accuracy and timeliness in all deliverables.
- Cross-Functional Collaboration – Works seamlessly with internal teams to coordinate customer programs, resolve issues, and deliver an integrated client experience.
- Growth & Innovation Mindset – Identifies opportunities to expand customer engagement and revenue by presenting fresh ideas, creative solutions, and strategic recommendations tailored to client needs.
Essential Responsibilities:
- Serve as the main point of contact for assigned enterprise customers, managing daily tasks, inbound requests, and overall communication related to their programs.
- Process and manage orders, including creating estimates and sales orders, while ensuring accuracy and timeliness across all transactions.
- Source impactful branded products and prepare thorough brand catalogs, presentations, and spec samples to inspire customer programs and initiatives.
- Deliver first-class customer service by resolving customer and vendor issues promptly and fostering strong relationships that drive retention and loyalty.
- Manage, document, and track all customer activity in HubSpot, ensuring thorough reporting and follow-up on key actions.
- Update, test, and maintain customer websites while supporting clients with technical questions and functionality guidance.
- Share new program ideas with enterprise customers, including cross-selling opportunities and creative approaches to expand engagement across departments.
- Conduct quarterly business reviews with clients to discuss program performance, trends, and ongoing maintenance or housekeeping needs.
- Collaborate with internal teams across departments to ensure seamless execution of customer programs and initiatives.
- Proactively drive revenue growth with enterprise accounts through strategic presentations, new product ideas, and land-and-expand opportunities.
Minimum Qualifications:
- 5+ years’ professional work experience in a client-facing sales, account management, marketing or customer service role required
- 2+ years’ experience in the Promotional Products and/or branded merchandising industry required
- Experience engaging with enterprise-level customers—particularly within e-commerce programs, branded merchandise, or online store management—is strongly preferred.
- Demonstrated working experience with business systems and tools, including CRM platforms (such as HubSpot), project management tools, and productivity suites like Microsoft Office and/or Google Workspace.
- Ability to successfully operate in a remote work environment, including maintaining strong self-management skills and access to a reliable, high-speed internet connection.
What’s in it for me?
At Whitestone, we’re serious about doing great work—and just as serious about creating space for you to live your best life. Here’s how we support you inside and outside of work:
- Work where you thrive: 100% remote, always. Whether that’s at home, a café, or across the globe—you choose the environment where you do your best work.
- Well-Being First: Comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend so your health goals don’t take a back seat.
- Investing in Your Future: A competitive salary with performance-based bonuses and a 401(k) match of up to 4%—because your long-term success matters to us.
- Time That’s Truly Yours: Various time off programs and seasonal office closures so you can recharge. Plus, Summer Fridays to make the most of the season.
- Life Milestones, Supported: Generous parental leave for growing families, and a 5-Year Service Trip to celebrate your journey with us.
- Connection, On Your Terms: Company retreats, team events, and VTO (Volunteer Time Off) so you can bond with colleagues and give back to causes you care about.
- Tools for Your Best Work: Top-tier gear (Mac desktop or laptop) and a home office stipend to create a workspace that inspires you.
- A Culture That Walks the Talk: Inclusive, collaborative, progressive—and actually fun. You’ll be surrounded by teammates who want you to thrive, not just survive.
Variable Compensation: In addition to base salary, this position includes eligibility for the variable compensation plan associated with the role and is classified as commission-eligible.
Equal Employment Opportunity (EEO): Whitestone Works LLC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
For Colorado Residents: We anticipate the application window for this job closing by September 15, 2025
Company's website: whitestonebranding.com