Sr. Partner Operations Manager

• Own the day-to-day operational execution for an assigned portfolio of partner relationships, including configurations, integrations, file feeds, billing processes, and reporting activities.
• Lead implementations and operational initiatives for new and existing partners, coordinating internal resources to ensure commitments and timelines are successfully met.
• Manage partner escalations from identification through resolution, collaborating with teams such as Sales, Product, Client Operations, Data Operations, and Customer Success when needed.
• Serve as the primary operational point of contact for partner stakeholders and ensure strong communication throughout the partnership lifecycle.
• Prepare and deliver partner business reviews, providing insights into performance, opportunities, risks, and operational improvements.
• Partner cross-functionally to identify potential issues early, improve workflows, and maintain high-quality partner experiences.
• Analyze operational data, synthesize findings, and communicate recommendations clearly to internal and external stakeholders.
• Build trust-based relationships with partners and customers through proactive communication, accountability, and effective problem-solving.
• Exercise sound judgment when prioritizing issues, resolving challenges independently, and determining when escalation is required.

Requirements:

• Experience managing complex operational workflows for external partners, clients, or vendors, including areas such as billing, integrations, data exchanges, file feeds, or similar systems-based processes.
• Proven ability to manage external-facing relationships as an ongoing responsibility, with direct accountability for partner or client success.
• Strong analytical and critical thinking skills, with the ability to interpret data, identify patterns, and communicate insights effectively.
• Ability to operate independently in ambiguous environments while managing multiple stakeholders and competing priorities.
• Strong project management and organizational skills with a track record of driving initiatives from planning through completion.
• Excellent communication and relationship-building abilities, with the confidence to collaborate across technical and business teams.
• High initiative, strong ownership mindset, and the ability to identify opportunities and take action without requiring detailed direction.
• Experience supporting implementations, account operations, partner programs, or customer success initiatives is preferred.
• Familiarity with healthcare, health plans, digital health, benefits ecosystems, or related industries is a plus.
• Experience working with billing processes, technical integrations, or operational systems in a partner-facing role is highly valued.

Benefits:

• Competitive annual compensation range of $114,517 - $179,955, including base salary, variable compensation, and equity opportunities.
• Comprehensive health, dental, and vision insurance coverage.
• Life and accidental death & dismemberment insurance.
• Financial advisory services and supplemental insurance benefits.
• Health Savings Account (HSA) options.
• Equity opportunities.
• Flexible paid time off policy and paid company holidays.
• Parental leave benefits.
• 401(k) retirement plan.
• Flexible working hours and remote-first work environment.
• Access to digital therapy resources for employees and their families.
• Opportunity to contribute to innovative healthcare solutions with meaningful impact.