Sr. Mngr/Associate Director, Process Design & Deployment

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Mngr/Associate Director, Process Design & Deployment in the United States.

This role sits at the intersection of healthcare operations, technology, and process transformation, focused on improving how patients access critical and life-saving therapies. You will lead the design and optimization of end-to-end operational workflows, ensuring seamless alignment between business needs, CRM systems, and technical capabilities. Acting as both a strategic advisor and hands-on process expert, you will translate complex operational requirements into scalable, system-enabled solutions. The position requires close collaboration with client-facing teams, technology stakeholders, and operations groups to ensure smooth program design, implementation, and continuous improvement. You will also play a key role in data-driven decision-making, supporting reporting, analytics, and system integrations. This is a high-impact leadership role within a fast-paced environment dedicated to improving patient outcomes through operational excellence.

Accountabilities

In this role, you will act as a key advisor and process architect, ensuring that operational programs, systems, and workflows are designed and deployed effectively to meet both client and organizational needs. You will bridge business requirements with technical execution, supporting end-to-end program delivery and continuous improvement.

Serve as a subject matter expert and consultant on program design, aligning business needs with technical workflows and system capabilities
Translate customer requirements into structured process designs, ensuring alignment with CRM systems and operational standards
Support business analysts and operations teams in documenting workflows, data flows, and integration requirements
Design and document end-to-end patient journey processes, supporting discovery sessions and program implementation
Contribute to data mapping, data migration, system integration, and validation activities
Support CRM reporting, dashboard development, and operational analytics for program performance tracking
Assist in user acceptance testing (UAT), system deployment, and hypercare support phases
Collaborate across operations, training, IT, and analytics teams to ensure smooth program execution and enhancement
Support sales activities, including CRM demos, presentations, and RFP responses

Requirements

The ideal candidate brings strong experience in healthcare operations, CRM systems, and process design, with the ability to translate complex workflows into scalable operational solutions. You are comfortable working across technical and business teams in a highly collaborative, client-facing environment.

Bachelor’s degree and 8+ years of experience in operations, project management, customer service, or training
Strong experience in HUB operations, including nursing, reimbursement, or patient assistance programs (PAP)
Hands-on expertise with Salesforce CRM as a power user, including dashboards, reporting, and UAT support
Experience in data mapping, data migration, and system integration activities
Strong understanding of end-to-end operational workflows and process improvement methodologies
Ability to work across multiple functional teams, including IT, analytics, training, and business operations
Excellent presentation and communication skills, including client-facing and training experience
Proficiency in Microsoft Excel, PowerPoint, and Visio
Experience working with offshore or nearshore teams and external partners
Strong analytical mindset with the ability to identify inefficiencies and recommend improvements

Benefits

Competitive compensation aligned with experience and seniority level
Remote work flexibility within the United States
Opportunity to contribute to patient access and healthcare impact initiatives
Exposure to large-scale CRM, data, and process transformation programs
Collaborative and cross-functional work environment
Career development opportunities in process design and operational leadership
Participation in meaningful, mission-driven healthcare programs
Inclusive and supportive workplace culture focused on growth and learning

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Sr. Mngr/Associate Director, Process Design & Deployment

Requirements

Benefits

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