Sr. Manager SaaS Delivery

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking an experienced Sr. Manager SaaS Delivery to join our dynamic team. This position reports directly to the GVP & GM, Optimize Solutions and offers the flexibility to work remotely from a home office located within the US.

Position Summary

The Sr. ServiceNow Design Engineer Manager for the SaaS Center of Excellence (CoE) is responsible for leading  the SaaS solutions and services. This role oversees project execution, resource allocation, and client satisfaction while ensuring best practices and continuous improvement across the CoE. The ideal candidate has strong leadership skills, deep expertise in SaaS delivery, and a commitment to operational excellence.

Essential Duties & Responsibilities:

• Oversee project teams, ensuring successful execution, timely delivery, and high-quality outcomes.
• Develop and maintain strong client relationships, acting as a primary point of contact for escalations and delivery updates.
• Coordinate resource allocation and capacity planning for ongoing and upcoming projects.
• Implement and promote best practices, methodologies, and continuous improvement initiatives within the CoE.
• Monitor project performance, budgets, and KPIs to ensure alignment with organizational goals.
• Mentor, coach, and develop team members to foster professional growth.
• Collaborate with cross-functional teams, including sales, product, and support, to ensure seamless service delivery.

Experience

• 10+ years of experience in SaaS delivery management, including leadership roles.
• Proven track record of managing large-scale SaaS projects and teams.
• Excellent communication, organizational, and client management skills.
• Strong understanding of SaaS technologies, project management methodologies, and ITIL best practices.
• Demonstrated ability to drive process improvement and operational excellence.

Key Skills & Competencies

• Service Delivery Management
  • End-to-end service delivery oversight, including planning, execution, and optimization
  • Proven ability to manage SLAs, KPIs, budgets, and delivery timelines
  • Strong escalation management and issue resolution skills
• Service Design & Architecture
  • Experience designing scalable, customer-centric SaaS and IT service solutions
  • Ability to translate business requirements into technical and service designs
  • Knowledge of service lifecycle management and continuous service improvement
• Leadership & People Management
  • Team leadership, mentoring, and performance management
  • Resource planning, capacity management, and skills development
  • Ability to build high-performing, cross-functional teams
• Client & Stakeholder Management
  • Executive-level communication and stakeholder engagement
  • Strong client relationship management and expectation setting
  • Experience partnering with sales, product, engineering, and support teams
• Process & Operational Excellence
  • Deep understanding of ITIL, Agile, and project/program management methodologies
  • Process optimization, governance, and best-practice implementation
  • Data-driven decision-making and continuous improvement mindset
• Technical & SaaS Expertise
  • Strong understanding of SaaS platforms, cloud technologies, and enterprise IT environments
  • Experience with ServiceNow or similar enterprise service management platforms
  • Ability to balance technical depth with business strategy
• Strategic & Analytical Skills
  • Strategic planning and roadmap development
  • Risk management and dependency analysis
  • Financial acumen related to delivery forecasting and cost management

Education

Bachelor’s degree in Information Technology, Business, or related field (Master’s preferred)

Location

Remote - UK

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 125k - 155k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.