Sr. Manager - North American Delivery

Company Description

OUR STORY

Let’s be honest: there are lots of people out there doing what we do. We’re just not convinced they’re doing it right. Businesses are hungry for innovation and opportunity, but not at the cost of their independence. At Ollion, we’ve connected companies and capabilities around the world to help ambitious organizations make the most of their transformation and leave the status quo in the dust.

WORKING AT OLLION

Innovation is risky. It demands bold steps and big questions, but that’s the price of making change. We’ve got our head in the cloud and two feet on the ground, channeling tech’s endless potential towards a single goal: making a world of difference. And we’re building a global team to do just that— a team capable of making game-changing breakthroughs without ever losing sight of the people it will impact. This is more than consulting. This is the change you can be.

THE OLLION DIFFERENCE

At Ollion, we’re all in on your independence. Our teams are seasoned. Our solutions are straightforward—sometimes even groundbreaking. And our engagements? Exactly as long as you want them to be. We deliver fresh thinking and hard-earned insight in a way that works for you and your customers, arming your organization with everything you need to make your transformation truly mean something.

WORKING WITH OLLION (our clients’ experiences)

Progress matters more than process. Our global team of cloud-native pros is all about creating new and better ways to work—not just by solving your tech challenges, but by using technology to solve your business challenges. We keep the formulas, frameworks, and ten-point plans to a minimum, tackling your most pressing problems with a proprietary mix of good-old-fashioned ingenuity and refreshing humanity.

DIVERSITY AT OLLION 

One of our cultural keystones, ‘Find the angle’ recognizes that every individual has different aspirations, needs and brings a unique perspective. 

We value diversity, inclusion, and equity (DE&I) as core to our success. We believe that a diverse workforce brings together unique perspectives, experiences, and ideas, leading to innovation, creativity, and better outcomes for our clients and our organization. We are on a journey and are committed to building a workplace that celebrates and respects individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, and cultural heritage.  

As our commitment to diversity and inclusion is reflected in our: 

• Awareness and sensitisation programs: to create awareness and sensitisation. We encourage open dialogue, active listening, and mutual respect, creating a safe and supportive environment for everyone to contribute their unique perspectives and ideas. 
• Dedicated efforts to building diverse teams: that leverage the strength of our differences to tackle complex challenges and drive innovation. By embracing diversity, we broaden our collective knowledge, enhance problem-solving capabilities, and unlock limitless potential for our employees.

Job Description

As the Sr. Manager North America Delivery, you are responsible for the health, growth, and excellence of the North America implementation organization. While our Solutions Architects define the "vision," you and your team own the "reality." You will lead the engineers and project staff who build, migrate, and run client environments. Your mission is to ensure seamless transitions from initial migration and project delivery into long-term managed operations, all while maintaining elite technical standards

Responsibilities:

Key Leadership & NA Operations:

• Total Personnel Oversight: Direct leadership of all NA Delivery personnel across the ProServe and Managed Services business units. You lead the implementation teams responsible for bringing architectural designs to life.

• Delivery Excellence & Metrics: Accountable for achieving regional billable utilization targets and maintaining superior delivery quality. While you do not own the P&L, you are responsible for the operational levers that drive project success and customer satisfaction.

• Technical Feasibility & Hand-off: Partner closely with Solutions Architecture to perform "deployability" reviews. You act as the bridge between design and execution, ensuring proposed architectures are operationally sound and implementable.

• Global Resource Strategy: Effectively collaborate to integrate and manage offshore resources to lower the total cost to deliver, ensuring high-quality output remains consistent across global time zones.

• Efficiency & AI Innovation: Lead the charge in using AI and automation (e.g., automated code conversion, predictive risk analysis, and auto-gen documentation) to lower delivery costs and increase speed-to-market.

• Unified Execution Strategy: Bridge the gap between project-based builds and long-term managed support, ensuring that every migration project is executed with "Day Two" operational readiness in mind.

Migration & Implementation Authority:

• Migration Execution Leadership: Act as the strategic lead for all North American migration engagements, leveraging 8+ years of experience to navigate complex data center exits and cloud-to-cloud transformations.

• Program & Funding Expertise: Deeply utilize AWS Migration Acceleration Program (MAP) and Optimization and Licensing Assessments (OLA) to streamline migration funding and technical execution.

• Tooling Advocacy: Drive the use of industry-leading migration platforms, specifically Matilda Cloud, to automate discovery and accelerate migration workstreams.

• Modernization Oversight: Oversee the implementation of cloud-native principles (IaC, Kubernetes, Serverless) to ensure client environments are scalable, automated, and maintainable.

Qualifications

Expertise you bring 

• Leadership Depth: Experience: 10–12+ years in engineering and cloud architecture, with at least 5 years of management experience overseeing multi-disciplinary implementation teams.

• Cloud & DevOps Mastery: Proven leadership managing large, distributed teams driving end-to-end delivery of cloud operations (AWS/GCP/Azure).

• Program Knowledge: Strong working knowledge of AWS MAP requirements, OLA processes, and experience with Matilda Cloud or similar migration automation tooling.

• Operational Focus: Proven track record of meeting or exceeding utilization targets and delivery KPIs in a professional services environment.

• Global Delivery Expertise: Experience working with offshore teams to optimize project costs without sacrificing quality or security.

• Execution Mindset: Deep expertise in taking high-level architectural designs and translating them into actionable engineering workstreams.

• Strategic Communication: Elite ability to facilitate dialogue between deep engineering teams and non-technical C-level stakeholders.

• Contractual Sharpness: Ability to dissect complex SOWs to identify "hidden" risks in resourcing or skill requirements.

• The "Doer" Mentality: Proven ability to “roll-up your sleeve” and assist as an escalation point with complex delivery issues, while simultaneously attending to the management needs of a team.

Education and Certifications (Preferred)

• Bachelor’s or Master’s degree in Business, IT, or Engineering.

• Governance: ITIL 4 Managing Professional (MP) or Strategic Leader (SL) highly preferred.

• Project Management: PMP or equivalent resource management certifications required or strongly preferred.

• Cloud Literacy: Foundational certifications in a minimum of 2 different CSPs (AWS, Azure, or GCP).

Additional Information

BENEFITS & PERKS FOR WORKING AT OLLION

Our employees multiply their potential because they have opportunities to: Create a lasting Impact, Learn and Grow professionally & personally, Experience great Culture, and Be your Whole Self!
 

Beyond an amazing, collaborative work environment, great people, and inspiring, innovative work, we have some great benefits and perks:

• Benchmarked, competitive, in-market total rewards package including (but not limited to): base salary & short-term incentive for all employees
• We are a remote-first, globally distributed organization where our people are empowered to learn, grow, and perform at their best. While most roles can be done from anywhere within your home country, some client-facing work may require onsite presence.
• Retirement planning (i.e. CPF, EPF, company-matched 401(k)
• Globally, we build benefit plans that offer choices for whatever stage in life our employees are in and allow for flexibility as life happens.  Employees have the benefit of medical insurance which is in line with industry benchmarks in their geography. In addition to great healthcare coverage, we also offer all employees mental health resources and additional wellness programs.
• Generous time off and leave allowances
• And more!

Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.