Sr. Manager, Compliance & Risk (ECRM)

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Join Achieve, change the future

At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Job Description

THE OPPORTUNITY:

The Sr. Manager, Compliance & Risk will lead a team of individuals within the Enterprise Compliance and Risk Management team, responsible for managing one or more CMS programs. Additionally, the role will help to identify potential process improvements and opportunities to help improve the efficiency of our operations. This highly visible role will partner with leaders, business analysts, and other team members while leading initiatives in a highly collaborative environment. Projects will span across multiple lines of business and require a high attention to detail. They will also use data to guide when making important decisions. They must be able to confidently speak to operational managers to determine the appropriate artifacts needed, understand and analyze findings, and make recommendations to senior leaders. The ability to be strategic and innovative is paramount.

 THE ROLE: 

• Responsible for managing one or more enterprise CMS programs. Responsibilities may involve managing audits and exams, licensing tasks, creating and enforcing policies, participating in risk assessments, monitoring activities and compliance training, and ensuring adherence to relevant laws, regulations, and internal policies. 
• Research and assess internal and external environments to identify emerging trends and risks.
• Keep abreast of regulatory changes and advise senior management on their impact and mitigation strategies.
• Prepare and present reports stakeholders, including executive leadership and the board of directors.
• Foster a culture of transparency and accountability within the organization.
• Strong interpersonal, communication and influencing skills, including the ability to indirectly influence others outside your department / chain
• Able to communicate effectively, collaborate with others, solve problems creatively and demonstrate a high level of integrity
• Strong analytical and critical thinking skills, with attention to detail and accuracy and ability to identify root causes, develop tactical and strategic solutions
• Collaborative, able to influence, negotiate and solve problems with business partners and expert teams across the organizational lines
• Strong project management skills, with a proven ability to coordinate across departments and function
• Ability to identify key-risks and determine how to develop effective metrics to monitor and report to senior leadership

Qualifications

REQUIREMENTS/CHARACTERISTICS:

• Bachelor’s degree or equivalent experience
• 7-10 years financial services compliance, risk management or audit experience with increasing levels of responsibility
• Strong written and verbal communication skills, including the ability to communicate with internal and external stakeholders, including senior managers, examiners, and auditors
• 5+ year’s experience operating within a Compliance Management System, Operational Risk Management Program, or similar with responsibility for leading one or more program elements
• Ability to thrive in a fast-paced, matrixed work environment
• Strict attention to detail; ability to produce quality work while also having the ability to review work products produced by others and identify issues / mistakes
• Self-starter, willing to take ownership and drive initiatives to resolution while reporting appropriately on progress and escalating when needed
• 7+ years of experience working with applicable financial services laws, rules, and regulations, how they apply to Achieve’s products and services, ability to identify potential gaps or deficiencies related to the regulatory requirements, assess the level of risk and design solutions to close said gaps and work and communicate required actions to business partners
• Experience in a leadership capacity, preferably in a high-volume call center
• Strong / Master computer skills, specifically with Microsoft Office products

PREFERRED QUALIFICATIONS:

• Advanced secondary degree or professional certification (e.g., CRCM, CERP)
• Prior experience with external regulators and third-party audit providers
• Data visualization knowledge on presenting actionable data and analysis

CULTURAL FIT (Our Core Values):

• Care (for everyone): We show compassion and contribute to the well-being and growth of those around us. We only pursue products that improve the financial lives of our clients.
• Act with Integrity (every time): We take the right action even when it is hard and even when no one is watching. We treat our employees, clients, and communities the way they wish to be treated.
• Get Better (every day): We innovate, iterate, and improve each day. We are creative, take thoughtful risks, and ultimately learn and recover from failures.
• Collaborate (with everybody): We strive to work together toward a common purpose by proactively sharing information and inviting participation. We recognize the perspective of various groups and embrace healthy, constructive debate.

Additional Information

Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, wellness programs, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups

We are proudly offering hybrid options in the Phoenix, AZ metro market as well in San Mateo, CA. This role can be hired remote in TX, NV, NC, FL, UT, IL 

Hourly Range: $110,000 to $140,000 + bonus + benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.