This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Director of Executive Engagement & Customer Experience in the United States.
This is a senior leadership role responsible for shaping and elevating high-impact customer and executive engagement experiences across a global enterprise environment. The position focuses on designing and scaling Executive Briefing Center (EBC) programs and customer experience strategies that directly influence strategic relationships, revenue growth, and long-term customer advocacy. You will operate at the intersection of sales, product marketing, customer success, and executive leadership, ensuring every high-value interaction delivers a consistent and compelling narrative. The role combines strategic vision with hands-on execution, requiring both program-building expertise and the ability to deliver world-class executive experiences. It is central to translating complex technology and business value into impactful customer storytelling. This is a highly visible position with direct influence on enterprise and government customer engagement strategy and market positioning.
Accountabilities:- Own and evolve the global Executive Briefing Center (EBC) strategy, ensuring consistent, high-quality executive and customer engagement experiences across multiple locations and channels.
- Design and deliver tailored executive briefings, customer visits, and strategic engagements for enterprise, government, and partner audiences.
- Build scalable frameworks, playbooks, and operational processes to ensure repeatability and excellence across all customer engagement activities.
- Partner cross-functionally with sales, product marketing, and customer success to develop compelling narratives aligned to customer priorities and business strategy.
- Develop and manage strategic customer engagement pipelines, ensuring alignment with revenue opportunities and key accounts.
- Translate customer interactions into actionable insights, customer stories, and advocacy assets that support marketing, sales, and product development.
- Define and track performance metrics for customer engagement programs, including impact on pipeline, expansion, and customer advocacy.
Requirements:
- 15+ years of experience in customer engagement, executive briefing programs, customer experience, or similar leadership roles in enterprise B2B environments.
- Proven track record of building and scaling Executive Briefing Centers or equivalent high-touch customer engagement programs.
- Strong understanding of complex enterprise and government sales cycles and strategic account management.
- Experience developing customer storytelling, advocacy programs, and executive-level engagement strategies that drive business outcomes.
- Demonstrated ability to influence senior executives and lead cross-functional alignment across global teams.
- Strong narrative-building and communication skills tailored to both technical and executive audiences.
- Analytical mindset with experience defining KPIs and measuring program effectiveness.
- Highly organized, execution-oriented, and comfortable operating in fast-paced, evolving environments.
Benefits:
- Competitive base salary range: $169,869 – $221,514 (final offer dependent on experience, qualifications, and location)
- Performance-based bonus and equity package
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Unlimited PTO and paid holidays
- Parental and adoption leave support
- Legal insurance and home technology stipend
- Flexible work arrangements (remote or hybrid depending on location)
- Exposure to cutting-edge innovation in a high-growth, mission-driven environment
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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