Location: The location of this position is flexible and open to virtual and/or remote based applicants.
What to expect:
Vendor Performance Monitoring: Track and analyze quality data of law firm vendors and contractors to ensure high performance.
Metrics Development: Create and oversee a comprehensive suite of metrics for Claims leadership to monitor vendor performance.
Performance Analysis: Identify improvement opportunities and develop action plans to address performance gaps.
File Reviews: Collaborate with Technical Directors to audit law firm vendors, ensuring compliance with quality, customer service, and contract expectations.
An ideal candidate will have:
Litigation Expertise: Strong claims litigation experience, 10 plus years preferred. Familiarity with the litigation process, including closing cases/lawsuits; Juris Doctor (JD) is a plus.
Tech Savvy: Ability to implement and utilize technology for quantitative and qualitative oversight and compliance.
Continuous Improvement (CI) Mindset: Strong desire for learning and generating ideas for team and process efficiencies.
(For internal use only) Compensation grade: H3
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Job Description Summary
We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!Job Description
Key Responsibilities:
Serves as a top consultant on all activities relating to business transformation through the strategic application of people, processes and technology. Participates in complex planning processes across multiple departments or business units. Identifies complexities, dependencies and duplications in the business model.
Acts as top consultant on activities and functions relating to business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align information technology solutions with business strategies and directions. Consults with functional groups within Nationwide Technology and internal business clients to develop long-term systems plans.Â
Leads organizational process management and consultation between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.
Identifies the critical elements of a business process that needs to be managed and defines criteria of performance success. Selects and applies appropriate performance measurement tools and reports performance in a cohesive manner.Â
Contributes, as a subject matter authority, to the analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Leads organization-wide change.Â
Leads all aspects of training for customers on business, technological, societal and environmental trends to support strategies for improving business performance.
Drives strategic projects involved in evaluating and researching new and existing products, procedures and/or workflow needs associated with business systems. Evaluates new and sophisticated technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements.
Provides top-level expertise on the development of compelling business cases, including gaining senior management consensus, to accomplish business objectives.Â
Provides direction, training and mentorship for less experienced staff. Assigns responsibility for tasks, sets clear objectives and monitors progress and results. Monitors project schedules and costs. Develops project plans, work breakdown structures and desired outcomes for overall solution delivery.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Director/Associate Vice President/Vice President; typically, no direct reports; may have opportunity to lead projects and teams.
Typical Skills and Experiences:
Education: Undergraduate studies in computer science, management information, business, mathematics or related field preferred. Graduate studies are preferred.Â
Experience: Ten plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and warehousing, and applications integration. In-depth experience with process redesign methods and tools. Five years of experience in project management is preferred.Â
Knowledge, Abilities and Skills: Proven knowledge of standards, methodologies and frameworks, business process management and information technology. Deep knowledge of emerging industries and market trends. Understanding of new technologies and developments in the technology industry. Extensive knowledge of project management concepts and techniques are required. Comprehensive knowledge of facilitation, performance management, organizational design and managing organization change. Ability to manage large sophisticated projects that involve high risk and great impact for the company. Proven ability to influence senior management. Strong communication skills and ability to deal with ambiguity.Â
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values:Â Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Exempt (Not eligible)
Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties
We currently anticipate accepting applications until 01/02/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.Loading similar jobs...
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