Sr. Business Process Analyst - Six Sigma

Why ClearStar Needs You:

At ClearStar, we are passionate about delivering exceptional service and ensuring our operations exceed industry standards. As we continue to grow, we're looking for a Business Process Analyst who will improve existing business processes across all operations to increase efficiency, standardize practices, and support strategic initiatives. The Process Analyst bridges the gap between operational execution and organizational goals by providing insight, analysis, and actionable recommendations that drive operational excellence. If you're driven by process improvement and want to make a measurable impact, this is your chance to lead the charge!

What You'll Do:

The Business Process Analyst is responsible for analyzing, mapping, and optimizing operational processes across the organization. This role supports data-driven decision-making and continuous improvement initiatives by identifying inefficiencies, recommending solutions, and collaborating with cross-functional teams to implement changes that enhance performance, reduce costs, and ensure compliance with quality standards. 

• Streamlined, well-documented, and standardized processes that enhance consistency and efficiency. 
• Reduced operational waste and improved resource utilization. 
• Stronger cross-functional collaboration and better alignment between departments. 
• Improved operational KPIs (e.g., reduced cycle time, fewer errors, improved throughput). 
• Enhanced readiness for audits, compliance checks, and quality reviews. 
• Timely delivery of accurate process maps, SOPs, and documentation. 
• Implementation of improvement initiatives that result in measurable performance gains. 
• High stakeholder satisfaction with process changes and solutions. 
• Reduction in rework, delays, or inefficiencies identified in process assessments. 
• Contribution to continuous improvement projects that deliver cost savings or productivity enhancements.  
• Navigating complex or inconsistent processes across teams or business units. 
• Balancing immediate operational needs with long-term strategic improvements. 
• Gaining stakeholder buy-in and managing change across multiple teams. 
• Interpreting and presenting large sets of data to identify root causes and trends. 
• Maintaining momentum and tracking impact post-implementation. 

What You'll Need:

• 8+ years in business process and systems analysis
• Expert in process mapping and documentation (e.g., using Visio, Lucidchart, BPMN). 
• Strong analytical skills with experience in data analysis tools (e.g., Excel, SQL, Power BI, Tableau). 
• Considered a SME with continuous improvement methodologies (e.g., Lean, Six Sigma – Green Belt preferred). 
• Excellent written and verbal communication skills; ability to translate complex information clearly. 
• Strong problem-solving mindset and attention to detail. 
• Experience with project support, change management, and cross-functional collaboration. 
• Working knowledge of workflow automation, ERP systems (e.g., SAP, Oracle), or process mining tools is a plus. 
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.

Compensation & Benefits

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low-cost dental and vision insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities. 

The position is eligible for the Searching for Stars Employee Referral Program.