The Authority Advisors exist because there are complex moving parts that need informed decision-making and orchestration and because the Member needs to be free of these to focus on being an Authority. They exist because the opportunities (for building Authority), the solutions (the path to get there), and even the resources and priorities (of the Member) are fluid. Authority Advisors are trusted partners who leverage exceptional relational skills and unwavering commitment to drive Member satisfaction and retention.
Expected Outcomes
- Serves as authority project lead for 35 +/- members. Our C-level Members require precise execution of publishing and marketing deliverables. You will organize, plan and manage the execution of deliverables with various internal and external teams. This requires excellent communication skills and the ability to manage timing, budget, and scope changes.
- Ensure >95% of project milestones are delivered on time to the Member. Manage the prioritization and workflow of all projects to ensure target timelines can be achieved with executional excellence. Communicate Member details internally and externally to ensure high levels of Member satisfaction.
- Proactively work with senior-level team members in consulting and coaching Members about ways to amplify their results and intended outcomes through our systems and programs. In the process, extending or expanding the Member relationships. Success will be reflected by a Member’s retention and overall satisfaction with our authority building programs.
Competencies
- Strong Member-Service Acumen. Natural ability to build Member and key stakeholder relationships. Anticipates needs, innovates, and excels in a fast-paced environment that requires a solution-oriented approach and executional excellence.
- Highly Organized. Ability to strategize and proactively plan towards goals. Confidence in managing multiple deadlines.
- Attention to Detail. Passion for accuracy. Does not let important details slip through the cracks or derail a project. Determination to adhere to schedules and outcomes
- Efficiency. Proven experience as a skillful multi-tasker. Able to produce significant output with minimal wasted effort.
- Flexibility/Adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
- Professionalism/Executive Presence. Ability to confidently represent solutions internally and externally to achieve the ideal outcomes for both the member and the organization.
- Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
- High Standards. Expects personal performance and team performance to be nothing short of the best.
Preferred Skills and Experiences
- 5+ years of experience in account management or a related field; ideally in a marketing, advertising, or media agency environment.
- Experience managing a book of business and previous experience driving revenue through client retention and account renewal and upsell efforts.
- Must have a passion for account management. A proven track record of success in managing clients/projects/campaigns is a MUST.
- Must be highly detail-oriented, able to prioritize, multitask and meet deadlines.
- Must be resourceful and able to overcome obstacles on his/her own.
- Superior communication skills, including written and verbal.
- Previous experience working directly with clients at the C-Suite level.
- Flexibility to change and adapt to new processes, with a problem-solving mindset.
- 4-year degree required.