Role Summary
The Solutions Engineer - Electrical Specialist owns the onboarding, implementation, and technical deployment of Stratus for new electrical contractor customers. They turn the Success Strategist's solution plan into reality - configuring environments, integrating data, training customer teams, and ensuring customers go live successfully. This role brings deep electrical trade knowledge to every implementation - someone who can credibly "talk the talk" with contractors, field crews, and prefab shop teams. They partner closely with CSMs but do not own renewals or account management.
This is a remote role based in the US with 25-30% travel required.
Key Responsibilities
Implementation & Onboarding
- Lead the full onboarding lifecycle: environment setup, configuration, data ingestion, permissions, integrations, and workflow design.
- Run implementation project plans including discovery, milestones, customer training, and go-live readiness.
- Deliver engaging onboarding sessions tailored to electrical contractor stakeholders — including field crews, prefab shops, VDC teams, project managers, and estimators.
Technical Execution
- Troubleshoot configuration issues, work closely with engineering when needed, and translate technical concepts for end users.
- Validate alignment between delivered workflows and the pre-sales plan.
- Apply firsthand knowledge of electrical contracting workflows to configure Stratus in ways that reflect how electrical teams actually work.
Cross-Functional Collaboration
- Partner with CSMs on post-go-live handoff and ensure customers ramp quickly.
- Provide product feedback based on customer onboarding issues, gaps, and patterns — with a particular focus on the electrical segment.
- Collaborate with Success Strategists to improve handoff documentation and repeatable implementation playbooks for electrical customers.
Required Skills & Experience
- Hands-on electrical trade experience required — including familiarity with conduit, wire management, prefab, and shop operations.
- 2–5 years of experience in MEP subcontracting or VDC/BIM coordination at an electrical or MEP contractor.
- Strong project management and customer-facing communication skills - comfortable presenting to both field crews and leadership.
- Ability to solve ambiguous technical problems with minimal guidance.
- Teaching, coaching, or training background a strong plus.
Preferred
- Experience with Stratus or similar construction technology platforms.
- Background in solutions engineering, technical onboarding, or implementation consulting.
- Experience implementing enterprise SaaS with field-heavy or trade contractor customers.
- Familiarity with construction tech integrations and electrical shop/field workflows.