Solutions Engineer, Associate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solutions Engineer, Associate in United States.

This role serves as a key technical bridge between sales teams and clients in the B2B payments ecosystem, helping translate complex payment and integration needs into clear, functional solutions. You will support the pre-sales process by understanding merchant requirements, identifying integration opportunities, and designing tailored solutions that leverage a modern payment platform. Working closely with both technical and non-technical stakeholders, you will help ensure seamless onboarding from initial discovery through to live integration. The position is ideal for someone early in their solutions engineering career who enjoys problem-solving, customer interaction, and understanding how systems connect. You will also act as an internal advocate for customers by sharing insights with product teams to improve offerings and address real-world needs. This is a highly collaborative, remote-friendly role with strong exposure to both sales engineering and product strategy within the payments space.

Accountabilities:

Partner with Sales teams during pre-sales discovery to understand merchant, partner, and ISV requirements and align technical solutions accordingly.
Design and propose tailored integration architectures that leverage payment gateway capabilities and API-based workflows.
Provide technical advisory support to optimize customer payment processes, improving efficiency, security, and scalability.
Act as a liaison between customers and product teams by communicating feedback, feature requests, and market needs.
Support smooth post-sale transitions by collaborating with developer support teams to ensure successful integrations.
Create and maintain clear technical documentation, including integration guides, workflows, and best practice materials.

Requirements:

3+ years of experience in the payments industry (gateway, processor, or merchant services environment preferred).
2+ years of experience in a customer-facing technical, support, or solutions-oriented role.
Strong understanding of payment ecosystems, including gateways, processors, and merchant service workflows.
Hands-on experience working with APIs, particularly JSON-based APIs, and familiarity with tools such as Postman.
Ability to translate complex technical concepts into simple, actionable guidance for both technical and non-technical audiences.
Strong troubleshooting skills with a proactive, solution-oriented mindset.
Excellent communication and collaboration skills in cross-functional environments.
Bachelor’s degree not required; practical experience and industry knowledge are highly valued.

Benefits:

Competitive base salary of $70,000–$80,000 plus quarterly incentive plan.
Comprehensive medical, dental, and vision coverage.
Flexible paid time off policy.
401(k) retirement plan with company match.
Paid maternity and paternity leave.
Mental health support and well-being programs.
Company-funded lifestyle spending account.
Education assistance programs.
Remote-friendly work environment with occasional travel (up to 20%).

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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