Solutions Engineer

Scrunch AI helps top brands, agencies, and enterprises adapt to the AI-first internet. Our monitoring platform is already used by hundreds of customers. We are now launching our second product, the Agent Experience Platform. It creates a version of a customer's website optimized for usage by AI agents, with no impact on the human-facing site. Your role in Solutions Engineering will be central to making this product — and Scrunch — succeed.

We are a small, experienced team that ships every day. We value speed, clarity, and learning. As a Solutions Engineer you will:

• Work directly with customers. You’ll own technical onboarding and implementation, becoming a trusted expert who can see around corners, helping customers avoid problems and seize opportunities.

• Build reusable components — API clients, workflow and data integrations, automated tests and health checks, mini-apps and programmatic demos, and more.

• Support our Sales team with technical expertise.

Your work will shape how customers adopt both AI Monitoring and Agent Experience.

What you will do

• Lead onboarding and technical delivery for new customers

• Configure and/or advise on API and data integrations

• Partner with sales and product teams to ensure customers are qualified and technically ready to implement advanced AI Monitoring & the Agent Experience platform

• Write documentation, playbooks and automations to make future customer onboarding faster

• Bring structured feedback from customers into the product roadmap

What we look for

• 2–6 years in customer-facing technical roles such as solutions engineering, forward-deployed engineering, or implementation

• Ability to build demos & automations using Python or TypeScript, cloud computing, and SQL

• Clear communication with both engineers and business stakeholders

• Experience working with customers in both pre-sales and post-sales contexts

• A startup mindset: high ownership, speed, and ability to work through ambiguity

Nice to have

• Experience with marketing tech, analytics, or monitoring tools

• Familiarity with AI productivity and development tools like ChatGPT, v0, Lovable, etc.

• History of successfully creating onboarding playbooks, automations, etc. that scaled under pressure

Why Scrunch

• Early stage startup with real traction -- including at some of the world's largest enterprises -- and two live products in market

• High ownership and visibility across product, engineering, and GTM

• A chance to define how business is done on the Internet for the AI era