Solutions Consultant (ButterCMS team)

About ButterCMS

We are part of Tiugo Technologies, a launchpad for new developer platforms, helping software companies accelerate growth, increase operating efficiency and scale their business. Tiugo contains a suite of brands which are API-first, market-leading developer platforms focused on content creation and digital collaboration. Tiugo’s current family of brands include CKEditor, TinyMCE, ButterCMS and Uploadcare.

Together our products have powered millions of software applications and websites. Enabling content and communication in everything from Microsoft to NASA, you might not know our name, but you’ve probably used our software.

ButterCMS is an industry leading headless CMS (Content Management System) leveraged by some of the most iconic global companies including: Roblox, 1-800-Contacts, SalesForce, NomNomNow, SidelineSwap and more. We aim to provide a powerful, developer and marketer friendly solution to manage content across all digital properties. 

About the Role

As a Solutions Consultant, you will work with the Sales Director on all phases of the sales cycle. You will build relationships with prospects, customers and partners to understand their needs and become a trusted advisor to help them understand and appreciate the value of headlessCMS solutions and, of course, ButterCMS.

This is a newly defined role providing the right candidate the opportunity to make it their own and have direct impact to Butter’s growth strategy. This role will be highly visible and influential on our  go to market and product strategy.

Keys to success in this role will be an entrepreneurial spirit and resourcefulness. You will have a passion to become an industry expert in the CMS space, enjoy presenting solutions to both technical and non-technical audiences and have aptitude in creative problem solving working with prospects, customers as well as partners.

Key Responsibilities

70%: Pre-Sales through Onboarding Support

• Serve as SME on the ButterCMS platform

• Gain deep understanding of key buyer/user personas: developers (implementers of Butter) and marketers (the end user).

• Co-pilot sales opportunities with the Sales Director that includes: technical discovery, product presentations, customized demos, collaborative solution design sessions, interactive trials, and proofs of concepts

• Provide product training, migration and onboarding support and ensure a smooth hand off to the Client Success team

• Engage partners and evangelize the ButterCMS solution, support them in sales pursuits

• Expand and improve our product sales and marketing materials including demos, product videos, best practices guides, knowledge base articles, competitive SWOTs working with Marketing, CS and Product counterparts

• Support the creation and execution of outbound lead generation campaigns led by Sales and Marketing

• Continually gather market and competitive insights and provide that feedback to Product Management and Marketing

• Represent Butter at industry events/tradeshows, webinars etc

15%: Community Manager/Developer Relations

• Monitor developer communities (ie: Reddit) and customer forums (planned), proactively represent ButterCMS in those forums and synthesize sentiment to bring back to the team 

15%: Technical Support 

• Assist current customers with technical product questions and offer up best practices guidance

• Serve as buffer and conduit to the development team

Key Skills and Experience

• A Bachelor’s degree in a Computer Science, Business, or equivalent experience in the industry.

• The ability to communicate technical information in an engaging way to non technical and  technical audiences alike, in both presentation and written formats.

• The desire to work in a fast-paced environment, across multiple opportunities and teams

• 3-5 years of sales engineering experience, selling cloud solutions to Marketing, IT, and Development Audiences.

• Deep understanding of the Digital Marketing and Content functions within businesses paired with the ability to speak to pain points solved by, and the unique value propositions of the ButterCMS product.

• Strong presentation skills that demonstrate the ability to clearly and empathetically convey business and technical experience to our varying personas that are both marketing-focused and technical-focused.

• A high degree of emotional intelligence to help navigate meetings with multiple customer stakeholders with varying degrees of engagement and influence.

• Intellectual curiosity for how technology drives change and how that transfers into business value.

• In East or Central US time zone or ability to work those hours.

Nice to Have

• 1-3 years designing and delivering digital experiences and/or frontend development (with React, node, NextJS, etc.)

• Experience working with a Content Management Platform or similar technology (MarTech).

• Prior experience with solution selling methodologies and/or value-based selling techniques.

• Understanding the core concepts of headless and composable architectures and how they relate to Butter’s product and market position.

Why Join ButterCMS

Our people are a huge part of what makes Tiugo a great place to work! Aside from a great team, some of our benefits include:

• Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)

• Access to a mental health and wellbeing platform with 24/7 dedicated support, and targeted programs to promote wellness

• Competitive medical, retirement and PTO benefits

• Birthday leave

• Fully remote work options