<div class="content-intro"><h4 data-start="274" data-end="295">About Glia</h4><p data-start="296" data-end="677">Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.</p><p data-start="679" data-end="973">Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.</p></div><h4><strong>The Role:</strong></h4><p>At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.</p><h4><strong>What you’ll do:</strong></h4><ul><li>Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.</li><li>Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.</li><li>Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.</li><li>Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.</li><li>Educate and mentor remote teams, ensuring adherence to solution designs and best practices.</li><li>Communicate complex technical concepts effectively to both technical and non-technical stakeholders.</li></ul><h4><strong>What you’ll bring</strong></h4><ul><li>5+ years of client-facing development experience, with a strong emphasis on solution architecture and design.</li><li>Experience or familiarity with core banking systems is required.</li><li>Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby</li><li>Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.</li><li>Demonstrated ability to work collaboratively with engineering teams during agile development cycles.</li><li>Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.</li></ul><h4><strong>Bonus Points </strong></h4><ul><li>Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology.</li><li>Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.</li><li>Relevant certifications in cloud platforms or solution architecture.</li></ul><div class="content-conclusion"><p><em><span style="font-weight: 400;">*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.</span></em></p><p><em><span style="font-weight: 400;">The Glia Talent Acquisition team uses <strong>@glia.com</strong> and <a class="ixLDZYcumcilIxbNpiyQOyFvIFrYTMHVaDIjItPI " href="mailto:darina.danchenko@gliatalent.com" target="_self" data-test-app-aware-link=""><strong>@gliatalent.com</strong></a>, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our <a href="https://www.glia.com/eu-recruitment-privacy-notice">Recruitment Privacy Notice page</a> or contact our talent team via <strong>talent@glia.com</strong></span></em></p><p><strong>*Want to know more about working at Glia? Check our <a href="https://www.glia.com/careers/faqs" target="_blank">Glia's Career FAQs</a></strong></p></div>