Solutions Architect

Job Description:

Job Title: Solution Architect – Technical Account Manager (TAM)

Location: Remote
Department: Professional Services

Job Summary

As a Solution Architect - Technical Account Manager (TAM) at Gainsight, you’ll serve as a trusted advisor to our clients, ensuring their Gainsight instance is optimized for adoption, scalability, and long-term success. This is a post-onboarding role, meaning you'll work with customers after their initial implementation is complete to drive ongoing technical strategy, adoption, and optimization. You'll bridge the gap between business goals and technical capabilities by designing tailored solutions, leading configuration efforts, and enabling client teams on best practices.

Key Responsibilities

• Serve as a technical strategist to drive adoption and expansion for existing Gainsight clients.

• Partner with Customer Success Managers to align technical initiatives with client outcomes.

• Lead discovery and requirement-gathering sessions to understand and document business needs.

• Design and configure Gainsight solutions based on best practices and client-specific goals.

• Act as a seamless extension of your customers’ operations team.

• Deliver enablement sessions to empower Gainsight Admins and key stakeholders.

• Build strong, trust-based relationships with clients, including technical and executive stakeholders.

• Proactively identify risks or blockers and collaborate cross-functionally to resolve them.

• Contribute to internal best practices, templates, and delivery frameworks.

• Track project hours and maintain target utilization.

Qualifications

• 3 to 8 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation.

• Hands-on experience with CRM platforms (Salesforce.com preferred), databases, and data integration tools.

• Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions.

• Experience managing multiple customer projects simultaneously (5–10 engagements).

• Familiarity with agile and waterfall delivery methodologies.

• Executive presence and confidence in communicating with both technical and business leaders.

• Excellent communication, facilitation, and presentation skills.

• Ability to thrive in a fast-paced, dynamic environment.

• Prior experience with Gainsight CS and/or Customer Success Operations (CS Ops) is highly preferred.

• Experience in a post-onboarding or ongoing account management role is strongly preferred.

• BA/BS degree or equivalent experience required.

• Scripting experience in Python or Node.js to support custom solutions and automation is a plus.

• Salesforce certification or experience is a plus.

Why Gainsight?

At Gainsight, we’re proving you can win in business while being Human-First. You'll join a passionate, collaborative team that celebrates wins, embraces innovation, and supports your growth every step of the way.

Job Description Summary

As a Solution Architect - Technical Account Manager (TAM) at Gainsight, you’ll serve as a trusted advisor to our clients, ensuring their Gainsight instance is optimized for adoption, scalability, and long-term success. This is a post-onboarding role, meaning you'll work with customers after their initial implementation is complete to drive ongoing technical strategy, adoption, and optimization. You'll bridge the gap between business goals and technical capabilities by designing tailored solutions, leading configuration efforts, and enabling client teams on best practices.