Solution Specialist

About Intus Care

Intus Care is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. Intus Care empowers care providers to mitigate high risk events and equips executives with the tools to make informed decisions based on comprehensive clinical and operational data. Our mission is to catalyze data driven change to achieve high-value, multi-disciplinary care for older adults. In addition, Intus Care offers a broad range of technical assistance and consulting services to support PACE programs under development and existing programs that are growing and evolving to meet the needs of their communities.

Job Description
We are seeking a dedicated and knowledgeable Solution Specialist to join our Customer Support team. The Solution Specialist will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our products and services. The ideal candidate will have a strong background in customer support, excellent problem-solving skills, and a passion for healthcare technology. 

Key Responsibilities

• Provide timely and effective support to clients via phone, email, and chat

• Troubleshoot and resolve technical issues related to Intus Care solutions

• Collaborate with cross-functional teams, including software developers and data analysts, to address client needs

• Document and track client interactions, issues, and resolutions in the support system. 

• Identify and escalate complex issues to the appropriate teams for further investigation

• Ensure compliance with industry standards, regulations, and best practices

• Foster a positive and collaborative team environment

Qualifications 

• Bachelor's degree in Information Technology, Healthcare Management, or a related field

• Proven experience in customer support or a similar role in the healthcare or technology industry

• Strong understanding of healthcare technology and support methodologies

• Excellent organizational and time management skills 

• Exceptional communication and interpersonal skills

• Ability to work effectively in a fast-paced and dynamic environment

• Experience with electronic health records (EHR) systems is a plus

What We Offer

• Competitive salary and benefits package

• Opportunity to work with a passionate and innovative team

• Professional development and growth opportunities

• Flexible work environment

Company Core Values

• Take Ownership For Your Responsibilities and Outcomes

• Think With Data First

• Be Passionate About Impact

• Take Strides Toward Growth and Innovation

• Be Supportive Of Each Other

Salary Range: $95,000-$105,000/year

Location: Remote