Your Journey to Success:
We are looking for a high-performing Account Manager to drive client retention, growth, and expansion within our existing customer base. The ideal candidate is a relationship builder and revenue driver—someone who is strategic, proactive, and skilled at managing high-value accounts.
You will be responsible for renewing, upselling, and cross-selling to current clients while ensuring the highest levels of customer satisfaction. As a key player on our team, you will work closely with Customer Success, Research Strategy, and Marketing to execute growth strategies and ensure client success.
Your Mission:
- Client Onboarding & Relationship Management
- Co-lead onboarding sessions with BDRs, CS, and Research teams to align on goals and processes.
- Serve as the primary commercial relationship manager post-sale.
- Conduct regular client check-ins, business reviews, and strategic progress updates.
- Develop and execute account growth plans tailored to each client’s needs.
Renewals, Upselling, & Expansion
- Proactively identify and mitigate churn risks.
- Lead renewal discussions, ensuring seamless contract negotiations.
- Develop strategic upsell and cross-sell opportunities in collaboration with Research and Marketing.
- Leverage insights and data to drive client success and expansion.
Expanding the Buyer Base
- Use Account-Based Marketing (ABM) to identify new buyers within existing client accounts.
- Engage with additional stakeholders to expand relationships and revenue opportunities.
- Work closely with marketing and sales teams to execute targeted outreach campaigns.
Collaboration & Internal Strategy
- Partner with Customer Success, Business Development, and Research teams to ensure smooth client experiences.
- Provide feedback on client needs, product improvements, and competitive positioning.
- Maintain accurate records in Salesforce and other CRM tools to track pipeline and growth performance.
What Sets You Apart
- 2+ years of account management, sales, or business development experience in a B2B environment selling to MR industry buyers.
- Experience managing high-value accounts (100K+ annual spend) and driving renewals, upsells, and expansions.
- Knowing how to sell on value, not price.
- Strategic mindset with a strong ability to identify and act on growth opportunities.
- Strong negotiation and contract management skills.
- Excellent relationship-building and communication skills with key decision-makers.
- Experience working with Salesforce or similar CRM tools to track pipeline and client growth.
- Knowledge of MFour’s market research solutions, advertising, or SaaS industry is a plus.
In return for your dedication, we offer:
- Salary Range
- Health benefits
- Top-tier health benefits include: medical, dental, vision, LTD, and life insurance
- Mental health benefits
- Work-life balance
- Unlimited PTO
- Hybrid model
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