JOB SUMMARY:
A software trainer is responsible for providing training and instruction on PrimeRx to individuals or groups. They possess a deep understanding of PrimeRx, Modules, and Applications. Excellent communication skills enable them to effectively convey complex technical concepts and adapt teaching methods to different audiences. They excel in delivering comprehensive training programs, utilizing instructional materials and interactive activities to engage learners. A software trainer also demonstrates coaching and mentoring abilities, guiding individuals and teams in enhancing their technical skills and problem-solving abilities. They continuously learn and update with enhancements to provide the most up-to-date and relevant training. A software trainer plays a vital role in empowering others with knowledge.
KEY RESPONSIBILITIES: Responsibilities include but are not limited to:
-Schedule appointments for incoming requests via the Training mailbox from external clients and ALL MMS Departments.
-Coordinate and Train external Enterprise clients in multiple sessions.
-Provide clients with Basic Intermediate and Advanced Training; tailor the training to pharmacy workflow if required.
-Develop custom Training Agendas.
-Educate external clients on MMS software products.
-Research and fact-check for Webinar content.
-Edit Webinars for content.
-Provide coverage for external Webinars in the event of an absence of external Training team members.
-Educate internal staff on new features.
-Document outreach for incoming requests on the Installation 2019 spreadsheet.
-Document outreach for incoming requests in Zoho Desk.
-Address incoming requests from ALL departments.
-Monitor the Training Mailbox and respond within 24-48 business hours.
-Reply to incoming requests via phone and email (both).
-Follow-up on incoming requests.
-Provide clients with PrimeRx Cloud and ePOS Training; tailor the training to pharmacy workflow if required.
-Stay updated with the latest bug fixes, enhancements, and new features.
-Provide existing training videos to internal and external clients on demand.
-Assist MMS Support in providing the correct video info for clients.
-Maintain video links for sending to internal and external clients.
-Address video requests from ALL departments
-Create video assets for use in other projects.
-Create new Knowledgebase articles every week.
-Document KB articles in Salesforce
-Unpublish Knowledge Base Articles for DevOps to review and publish.
-Update existing Knowledgebase articles every week.
-Address/work with and resolve issues with difficult clients.
-Compose agenda and talking points for weekly 1-on-1 meetings with supervisor.
-Review and complete 1-on-1 action item documentation after each meeting.
-Must attend weekly team meetings with the camera on.
-Provide feedback to improve processes.
-Share feedback on the week’s training, meetings, and outreach that will be valuable for the team and company.
-Provide coverage for Internal Training team members in the event of an absence of Internal Training team members.
-Respond to internal requests for training information and materials.
-Requested Demo on a case-by-case scenario with the Manager’s approval.
JOB COMPETENCIES:
WORKING CONDITIONS:
BENEFITS:
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
The salary for this position may vary depending on the candidate's location due to regional cost of living differences. Final compensation will be determined based on the candidate's skills, experience, and educational background. As such, the salary range is subject to adjustment to align with market conditions and company policies.
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