Software Support Senior Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Software Support Senior Engineer in United States.

This role sits at the intersection of advanced technical troubleshooting and customer success within a fast-paced enterprise software environment. You will act as a trusted technical expert, helping customers resolve complex issues across integration, configuration, and cloud-based systems. The position requires deep analytical thinking to diagnose root causes across application, OS, and network layers. You will collaborate closely with engineering, product, and customer-facing teams to ensure timely and high-quality resolutions. A strong focus is placed on communication, as you will interact with both technical and non-technical stakeholders. This is a highly impactful role where your insights directly improve platform reliability and customer experience. The environment is collaborative, global, and driven by continuous learning and innovation.

Accountabilities:

Manage and resolve complex customer technical issues across software, configuration, networking, and cloud environments, ensuring timely and accurate resolution.
Perform deep troubleshooting using logs, system traces, and debugging techniques across Java applications, Windows, and Linux systems.
Support installation, administration, and optimization of cloud-based applications and integration workflows.
Collaborate with engineering and product teams to escalate issues, provide feedback, and influence product improvements.
Communicate with customers via email, chat, and virtual meetings to manage expectations and deliver technical guidance.
Participate in on-call rotations to support production systems and maintain high service reliability.
Contribute to knowledge sharing, documentation, and continuous improvement of support processes and tools.

Requirements:

This role requires strong hands-on experience in software support, troubleshooting, and enterprise application environments, along with the ability to work across distributed systems and communicate effectively with diverse stakeholders.

3–5+ years of experience in software support, IT consulting, or software development in production environments.
Strong proficiency in programming/scripting languages such as Java, JavaScript, React, and Groovy.
Experience working with Windows and Linux operating systems and analyzing system logs and performance issues.
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
Understanding of APIs, networking fundamentals, and secure data transmission across systems.
Strong problem-solving skills with the ability to diagnose complex technical issues independently.
Excellent communication skills and ability to explain technical concepts to both technical and non-technical audiences.
Experience with observability, integration platforms, or enterprise SaaS solutions is a plus.

Benefits:

Competitive base compensation around $130,000 USD, depending on experience and location.
Performance-based bonus opportunities and equity participation.
Comprehensive health coverage including medical, dental, and vision insurance.
Retirement and financial benefits such as 401(k) plans.
Flexible remote-friendly work environment with global collaboration opportunities.
Paid time off, holidays, and sick leave aligned with local regulations.
Learning and development opportunities to support continuous technical growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Software Support Senior Engineer

Requirements:

Benefits:

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