This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Software Specialist in United States.
This role is focused on delivering high-quality technical support and software assistance to customers using a specialized suite of business applications. You will act as a key point of contact for client issues, ensuring timely investigation, resolution, and communication across multiple support channels. The position combines technical troubleshooting, customer engagement, and cross-functional collaboration with development and internal support teams. You will play an important role in maintaining service quality by tracking issues, escalating when necessary, and ensuring adherence to defined service levels. The environment is fast-paced and customer-focused, requiring strong communication, analytical thinking, and adaptability. You will also contribute to continuous improvement efforts by documenting solutions, developing support materials, and enhancing service processes. This is a highly collaborative role where your work directly impacts customer satisfaction and product reliability.
Accountabilities:- Provide first-level technical support to customers using the software suite, diagnosing and resolving product-related issues efficiently.
- Investigate, document, and track reported issues using internal ticketing and call management systems.
- Collaborate with development and internal teams to escalate, communicate, and resolve complex technical problems.
- Apply technical knowledge of operating systems, devices, and remote tools to troubleshoot customer environments.
- Monitor unresolved issues, ensure adherence to service levels, and reassign tickets as needed to appropriate teams.
- Create and maintain support documentation, including FAQs and troubleshooting guides.
- Participate in team meetings, training sessions, and product release handoffs to stay aligned with updates and improvements.
- Provide recommendations to improve service delivery, customer support processes, and product usability.
Requirements:
- Bachelor’s degree or college diploma in Business, Computer Science, Information Technology, or a related field.
- Experience in customer support, technical support, or help desk environments.
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
- Proficiency in Microsoft Windows environments and common business applications.
- Familiarity with remote access tools such as Remote Desktop and VPN.
- Strong communication skills, both written and verbal, with a customer-focused mindset.
- Ability to manage multiple priorities in a fast-paced, high-pressure environment.
- Strong interpersonal skills and ability to work collaboratively within a team.
- Preferred background in construction, real estate, property management, accounting, or IT-related domains.
- Self-motivated, organized, and capable of working with minimal supervision.
Benefits:
- Competitive annual salary range: $63,000 – $77,000, depending on experience and qualifications.
- Eligibility for annual profit-sharing bonus plan.
- Comprehensive health benefits including medical, dental, vision, and life insurance.
- Short-term and long-term disability coverage.
- 401(k) retirement plan with company match.
- Paid time off including vacation, sick leave (as per state requirements), and company holidays.
- Additional personal holidays and flexible time-off structure.
- Inclusive and collaborative work environment with strong focus on professional growth.
- Exposure to enterprise software support and career development opportunities.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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