Software Implementation Consultant

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.

What Part Will You Play?

• Eagerness to learn new product(s), offer improvements on processes and work to give clients a top rated training experience.

• Delivers a range of simple to moderately complex technical training content and a clear understanding of given subject(s) by following course syllabus with little to moderate deviation and adult learning models. 

• Tailors training content based on individual client needs, as directed. Occasionally assists with simple design projects.

• Become proficient with a minimum of two ERPs and three products.

• Participates on internal teams including supporting new product rollouts

• Provides basic cross-training and support for colleagues.

• Contributes to on-site client support and training by providing basic advice relating to the applicable functionality of the system and ancillary products. 

• Accompanies/supports higher level trainer/manager as needed; however, training could be single trainer led.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted
• Typically Minimum 3 Years Relevant Exp
• Training delivery experience; relevant subject matter experience
• Bachelor's Degree is not essential

Preferred Qualifications

• Typically Minimum 5 Years Relevant Exp

• Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language

• Experience with Student Information Systems (Banner, Colleague, TouchNet)

• Relevant Training certification.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

• Subject Matter Knowledge - Proficient in multiple products and technologies; good understanding of cross-functional dependencies

• Training Delivery - Ability to dissect and transfer knowledge to diverse audiences

• Training Design - Ability to tailor training content to meet audience requirements

• Communication - Professional written and verbal communication

About TouchNet:

TouchNet is a leading provider of integrated, comprehensive, and secure commerce and credential solutions for colleges and universities. Institutions of higher education rely on TouchNet to unify and secure payments, permissions, and other related business transactions campus-wide. TouchNet’s unmatched integration, transparency, and security give institutions greater control over transactions, costs, and compliance, while providing greater operational efficiencies and self-service access to real-time information. TouchNet is a Global Payments company. (NYSE: GPN) 

TouchNet Information Systems is committed to Diversity, Equity, and Inclusion (DEI). Our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is a core value and we are passionate about building and sustaining an inclusive and equitable working and learning environment.

The US base salary for this full-time position is $85,000. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.