Software Engineer, Production Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Software Engineer, Production Support in United States.

This role sits at the heart of production reliability for a large-scale Ruby on Rails platform supporting critical healthcare services. You will be responsible for ensuring system stability by investigating live production issues, analyzing logs and data, and working closely with engineering and DevOps teams to resolve incidents quickly and effectively. The environment is highly hands-on and technical, focused on real-time debugging, operational insight, and continuous improvement of system health. Beyond incident response, you will contribute to building internal tools and automation that make production support more efficient and scalable. This is a strong growth-oriented position designed for engineers who want to deepen their backend expertise and evolve into full software engineering responsibilities. You will gain exposure to distributed systems, databases, cloud infrastructure, and modern observability tools in a fast-paced production setting.

Accountabilities

In this role, you will focus on maintaining the reliability and operational health of production systems while actively contributing to incident resolution, tooling, and long-term system improvements.

Troubleshoot and resolve production incidents across Ruby on Rails services and supporting cloud infrastructure using logs, metrics, alerts, and user reports
Investigate system behavior using Rails console tools, application debugging techniques, and controlled database access in MySQL or PostgreSQL
Support incident response activities including triage, escalation, documentation, root cause analysis, and post-incident follow-ups
Build and maintain scripts, Rake tasks, and internal tools to improve incident resolution speed and operational efficiency
Collaborate with senior engineers and DevOps teams to identify root causes and implement long-term corrective fixes
Develop dashboards, monitoring improvements, and operational tooling using platforms such as Datadog, New Relic, and CloudWatch
Contribute to improving runbooks, documentation, and engineering playbooks for recurring operational issues
Gradually participate in application code changes, bug fixes, and backend improvements as production expertise grows

Requirements

The ideal candidate is an early-career software engineer with strong problem-solving skills, a passion for debugging complex systems, and a desire to grow into broader backend engineering responsibilities.

Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience
2+ years of experience in software development, technical support engineering, DevOps, or related technical roles
Hands-on experience with Ruby on Rails (academic, internship, or professional) and understanding of Rails application structure
Familiarity with relational databases such as MySQL or PostgreSQL, including ability to write and interpret queries
Strong analytical and debugging skills with a methodical approach to problem-solving in production environments
Ability to quickly learn complex systems and work effectively under operational pressure
Clear written and verbal communication skills, especially in incident response scenarios
Exposure to or interest in cloud environments, Linux systems, and monitoring tools is a plus

Benefits

Competitive base salary ($83,000 – $91,000 annually, based on experience and location)
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and company-paid holidays
Remote-friendly work structure (eligible within EST/CST time zones)
Professional development and technical growth opportunities
Exposure to production-scale systems and modern engineering practices
Career progression path toward full Software Engineer responsibilities

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Software Engineer, Production Support

Requirements

Benefits

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