Small Commercial Insurance Sales Support Specialist - Contact/Call Center

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Sales Support Specialist is a key member of our Small Commercial Inside Sales Team and will have direct accountability for enabling our business growth throughout the sales acquisition process.  Our ideal candidate will be highly organized, a strong communicator who can quickly build rapport with customers, and has a strong desire to win in the marketplace.

This role is an entry point into our Sales and Underwriting organization with opportunities to develop skills needed for growth into a Sales or Underwriting career, if desired.

WORK ARRANGEMENT/SCHEDULE

This role will have a hybrid work arrangement, with the expectation of working in an office 3 days a week (Tuesday thru Thursday) for the following locations/hours:

Charlotte, NC: 10:30 am – 7:00 pm EST

Clinton, NY: 10:30 am – 7:00 pm EST

Hartford, CT: 10:30 am – 7:00 pm EST

San Antonio, TX: 9:30 am - 6:00 pm CST

Scottsdale, AZ: 9:30 am – 6:00 pm MST

We will also consider remote for the following states: CO, ID, MT, NE, NV, NM, ND, OR, SD, UT, WA, WY, working 9:30 am - 6:00 pm MST / 8:30 am - 5:00 pm PST.

RESPONSIBILITIES

• Partners with the Inside Sales Team in the sales acquisition process.  Builds leads, accepts inbound calls, assigns leads, and schedules call-backs to small business owners.  No cold calling is performed.
• Puts the customer first by building strong relationships, being responsive to the customer (including through online chat), follows up on open quotes, closes the sale and communicates outcomes to the Inside Sales Team.
• Positions and sells The Hartford's value proposition including its long standing history, payroll deduct billing model and additional coverages.
• Supports a high performing sales culture.  Acts with confidence, operates nimbly, prioritizes and manages daily work activities.

QUALIFICATIONS

• Call center experience preferred
• Excellent written and verbal communication skills
• Competitive nature and strong desire to win
• Outstanding organization, desk management, time management and computer skills
• Comfort and confidence in balancing inbound sales calls from a queue, along with outbound and email communications to close sales
• A bachelor's degree is preferred but will consider relevant work experience as a substitute
• Bilingual (Spanish Speaking) a plus

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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